Apple Macintosh CD: Power Macintosh 5400 Series/mac5400.iso/Apple Extras/PowerTalk Extras/PowerTalk Connectivity/Mail*Link® PT⁄INET/PT⁄Internet User Guide/PT_Internet User Guide

Common Ground | 1994-09-26 | 667KB | 4,295 lines

0oCGDC
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    Mail*Link
Internet for PowerTalk
User Guide
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    Copyright
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*@?Copyright
 1994 StarNine Technologies Inc. and its Licensors.
\/This guide and the software described in it are
 copyrighted with
all rights reserved. Neither the guide nor the software may be copied in whole or part without the written consent of StarNine,
**zexcept as described in the license agreement included in this guide. To inquire about where you can purchase this product
please contact us at:
StarNine Technologies, Inc.
2550 Ninth Street, Suite 112
Berkeley, CA 94710  USA
Tel: [phone]
Fax: [phone]
Internet: [e-mail]
StarNine
( License  and Limited Warranty Agreement
TPlease see the License and Limited Warranty Agreement that accompanies this package.
Trademarks
*@vStarNine and Mail*Link are registered trademarks of StarNine Technologies, Inc. MacTCP, PowerShare, and PowerTalk are
**}trademarks and Apple, AppleTalk, EtherTalk, LocalTalk, Macintosh, Mac, and the Apple logo are registered trademarks of Apple
*)|Computer, Inc. All trade names referenced are the service mark, trademark or registered trademark of the respective manufac-
turer.
Support
*@~Though StarNine is not responsible for maintaining or helping you use the Software, StarNine does at its discretion offer sup-
port. For the information regarding where to go to get support simply double-click the
Support Info
 file found on the distribution
**~diskette or contact the administrator who installed your software. To receive support you or your administrator must complete
**/and return the enclosed user Registration Card.
MAKE SURE THA
T YOU SEND IN YOUR REGISTRA
TION CARD!
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PREFACE
About This Guide 7
How to use this guide 7
Conventions 8
    CHAPTER 1
Getting Started 9
System requirements 9
PT/Internet software 10
*?&Setting Macintosh system parameters 11
Balloon help 12
*62Setting the GMT offset in the Map control panel 12
.Installing Mail*Link Internet for PowerTalk 13
Custom installation 14
Download All Messages option 15
*6)If you are updating a previous version 15
Contents
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    CHAPTER 2
Gateway Configuration 17
Checking the IP connection 17
*>'Adding the gateway to your Key Chain 20
Basic configuration options 21
*7$Required mail account information 22
*66If SMTP and POP3 are supported on different systems 23
*6%The delete mail from server option 24
The current state field 25
Connect interval 25
Selecting a mail reader 26
)Activating or deactivating the gateway 26
Sending a test message 28
+370If the message doesn
t appear in your In Tray 30
Check your Out Tray 30
*:$Message status
 in Out Tray 31
*;'Message status
waiting
 in Out Tray 32
    CHAPTER 3
Expert Configuration Options 33
*U!Opening the Preferences dialog 33
Saving or canceling changes 34
Keyboard shortcuts 34
Setting connection times 35
+36!Check for mail every
 minutes 36
*6 Connect at scheduled interval 36
*66Connect at scheduled interval and when mail is sent 36
Connect manually 36
*6.Connect only if Mail*Link Monitor is active 37
*Enclosure and message body translations 37
Outgoing file enclosures 38
About Macintosh files 38
About MIME 39
*:%Default enclosure handling methods 39
File translations 40
Multiple file enclosures 41
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Compression methods 41
Encoding 42
*60Limiting the total size of encoded enclosures 43
*67Macintosh character translations in the message body 43
SMTP/TCP network parameters 45
Setting TCP command timeouts 45
*6&Choosing how name resolution occurs 46
Turning off the ping command 47
'RFC headers and message body footers 47
Customizing RFC 822 headers 48
*6)Adding an optional message body footer 49
*6:Changing where RFC headers appear in your incoming mail 50
Changing the datestamp 51
Saving your configuration 53
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    CHAPTER 4
Dial-up IP Connections 55
About Mail*Link Monitor 56
*? Starting PT/Internet manually 56
+362Example manual connection to a service provider 57
*6'Other options for manual connections 58
3Scheduling the gateway over a dial-up connection 59
+369How gateway scheduling works with a dial-up connection 59
*62Example dial-up with scheduled connect sessions 59
    CHAPTER 5
Address Management 61
*U"About Internet e-mail addresses 62
The domain name system 62
Example e-mail addresses 63
*6 Internet address restrictions 64
5Copying Internet addresses to a catalog or Desktop 64
+364Adding an Internet e-mail address to your catalog 65
*64Creating an address template from a reply address 65
(Creating new Internet address entries 66
+37(Copying and modifying a catalog entry 66
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Creating a new user 68
#Using the Type-In Addresses pane 70
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    CHAPTER 6
Solving Problems 73
*U%PowerTalk and PT/Internet problems 73
+36-Mail returned with
thumbs down
 indicator 73
*6)Internet user receives a blank message 74
*6:Bad Configuration displayed in the configuration window 75
User Account field is empty 75
*6.Mail is deleted when you remove PT/Internet 76
/Gateway installation or configuration errors 77
PowerTalk problem reports 77
ML Test messages 79
Checking the log file 80
Automatic log file clearing 81
*63Executing a connect session to generate messages 81
*7,Viewing log messages in Mail*Link Monitor 81
Error messages 82
Numeric error codes 85
%How to remove the gateway software 88
APPENDIX A
Filename Extension Mapping 89
Glossary 93
Index 99
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PREFACE
About This Guide
KMail*Link Internet for PowerTalk is a personal e-mail gateway. You can use
*2Jany mail-enabled application in PowerTalk to send and read mail. The gate-
*2Dway downloads incoming e-mail from your Post Office Protocol (POP3)
*2Kaccount to your In Tray. It also processes your outbound mail and forwards
*2Iit to a Simple Mail Transfer Protocol (SMTP) host, which in turn can use
*2,SMTP or other protocols to forward the mail.
How to use this guide
*YIThis guide explains how to install and set up the Mail*Link Internet for
*2HPowerTalk software. It also describes how to work with a dial-up IP con-
*2Jnection and how to use Internet e-mail addresses in the PowerTalk environ-
ment.
*dHThis guide does not explain the details of how to configure TCP/IP soft-
*2Kware. If you need to set up an IP connection, you must get the appropriate
*2:information from the IP administrator or service provider.
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+This guide contains the following chapters:
):    CHAPTER 1
; introduces the software and explains how to install it on
your Macintosh.
):    CHAPTER 2
9 shows how to verify your IP connection, add the gateway
Gto your Key Chain, supply the basic required configuration, and send a
*2!test message through the gateway.
):    CHAPTER 3
: describes options that modify certain defaults about the
gateway
s behavior.
):    CHAPTER 4
5 shows the recommended way to use PT/Internet over a
dial-up IP connection.
):    CHAPTER 5
: describes how to work with Internet addresses in the Pow-
erTalk environment.
):    CHAPTER 6
: describes common problems. It also explains how to check
Athe log file, view problem reports, and interpret error messages.
GAn appendix at the back of this guide describes DOS filename extension
mapping.
Conventions
*YIThe term
PT/Internet
 is shorthand for Mail*Link Internet for PowerTalk.
This guide uses
italic
)_7type to indicate emphasis. Italic type is also used to
>represent a parameter that you must replace with a real value.
*d    Words in
Courier
    monospace
6 font represent literal text that appears in a window
4or file, or examples of text you type at the cursor.
Zapf Dingbats
)C@: Text that is set off like this deserves special consideration.
MPORTANT
C: Text that is set off like this is information that you must know
to avoid time-consuming errors.
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    CHAPTER 1
Getting Started
MThis chapter lists system requirements, describes the Mail*Link Internet for
*2<PowerTalk components, and shows how to install the software.
System requirements
*YHThese are the requirements for running Mail*Link Internet for PowerTalk:
):    PowerTalk
*>EMail*Link Internet for PowerTalk will run on any Macintosh system on
*2?which PowerTalk has been installed. PowerShare is not required.
More than 2 MB disk space
*>HIf PT/Internet determines that the Macintosh has less than 2 MB of disk
*2Gspace left, it stops sending or receiving new mail and flags a problem
report in the In Tray.
):-TCP/IP network connection to SMTP/POP3 server
*>ITypically, the system on which your Internet e-mail account resides is a
*2DUnix system that runs both Simple Mail Transfer Protocol (SMTP) and
*2&Post Office Protocol Version 3 (POP3).
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BPT/Internet uses SMTP to send your outbound mail to an SMTP host,
*2Hwhich in turn can use SMTP or other protocols to forward the mail on to
*2Hits destination. Incoming mail is received by a POP3 server. Typically,
*2?the same system runs both SMTP and POP3, but the SMTP host and
*2(POP3 server can be two separate systems.
*>=The Macintosh must have a TCP/IP connection to the SMTP/POP3
*2Iserver(s). The connection can be a direct connection on the local IP net-
*2Iwork or a dial-up connection via Serial Line Internet Protocol (SLIP) or
Point-to-Point Protocol (PPP).
' See your administrator or service pro-
#vider if you need more information.
POP3 e-mail account
*>CPT/Internet logs into the system on which your POP3 e-mail account
*2Bresides and downloads your incoming messages to your PowerTalk In
*2FTray. If you would like to run a POP3 server on your own Unix system,
*2Ayou can obtain
popper
 from
ftp.cc.berkeley.edu
 via anonymous
*2@FTP. See the network administrator if you need more information.
PT/Internet software
*YIThe Mail*Link Internet for PowerTalk software includes the following com-
ponents:
Mail*Link PT/INET extension
*>GMail*Link PT/INET is installed in the Extensions folder within the Sys-
*2@tem Folder. This is the Personal Messaging System Access Module
*2@(PMSAM) that processes and exchanges mail between PowerTalk and
*2Dthe SMTP/POP3 server. It also provides an Internet address template
*24for adding Internet addresses to a personal catalog.
MacTCP
*>IThe MacTCP software is installed in the Control Panels folder within the
*2JSystem Folder if it doesn
t already exist in that location or the version
*2Ifound there is not the most recent. The Hosts file resides in the System
Folder.
):;System Folder:Preferences:StarNine:Mail*Link PT/INET folder
*>HA folder named StarNine is created in the Preferences folder within the
*2HSystem Folder. Initially, it contains a folder named Mail*Link PT/INET.
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#Setting Macintosh system parameters
MThis folder contains a key file, a Resources file, and a Prefs file that con-
*2$tains default Preferences settings.
*>KThe key file is required to validate the gateway each time it is executed.
*2GMail*Link Internet for PowerTalk finds the key file in this folder and
*2Hregisters the Key ID on the local AppleTalk network. If it doesn
t find
*27the key file here, it shuts down with an error message.
*?FAfter Mail*Link Internet for PowerTalk begins operating, it will also
*2Dcontain the Mail*Link Log file and outbound messages that have been
*2+processed for transmission on the Internet.
Mail*Link Extras folder
*?KThis folder is copied to the top level of the Macintosh hard disk. In addi-
*2Htion to a StarNine business card and a file named
Support Info,
 which
*2Hcontains information about obtaining technical support, this folder con-
tains these items:
AppleScript Support
*?CThe
AppleScript Support
 folder contains a Script Editor document
*2Cand Applet that causes the gateway to execute immediately. If your
*2Bsystem supports AppleScript, you can use the Applet to initiate a
*26connect session manually over a dial-up IP connection.
*>EIf you run into problems running the Applet, open the script and fol-
*2>low the instructions for building a new Applet on your system.
Mail*Link Monitor
*>EThe Mail*Link Monitor application provides several capabilities that
*2Gare useful for dial-up IP connections. It is not required to manage IP
*5%connections, but is recommended. See
Dial-up IP Connections
page 55
ML Test
*?=This application is used to test TCP/IP and SMTP connections.
 See
Checking the IP connection
 on page 17
 for an example of how to
use it.
#Setting Macintosh system parameters
*YLThe Macintosh features described in the next sections are optional, but rec-
*2)ommended for systems running PT/Internet.
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Balloon help
*HJBalloon help is available in the PT/Internet configuration window and the
*2LPreferences interface. To turn it on, choose Show Balloons from the Balloon
*2GHelp menu in the upper-right of the menu bar, or press the Help key on
*2Hyour extended keyboard. Then, move the mouse cursor over an item to see
*2"a brief explanation of that item.
*dGWhen you no longer need help, you can turn it off by choosing Hide Bal-
*2Cloons in the Balloon Help menu or by pressing the Help key on your
extended keyboard.
/Setting the GMT offset in the Map control panel
*HGWhen PT/Internet is downloading messages from the POP3 server, it uses
*2Athe current Macintosh time to datestamp your mail. However, when
*2HPT/Internet is processing your outbound mail or when it has been config-
*2Jured to use a specialized datestamp on your inbound mail, it consults the
*47Map control panel to obtain time zone information. See
page 51
 for infor-
!mation on specialized datestamps.
*dHTo PT/Internet, the important item in the Map control panel is the time
*2Hzone offset from Greenwich Mean Time, which indicates the difference in
*2Fhours/minutes between your local time and GMT. The + check box on the
*2Oright side of the time zone line should be checked if you are in a location to
*2Kthe east of Greenwich and west of the international date line. To set your
*2,location, first open the Map Control Panel (
FIGURE 1
FIGURE 1
Map window
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+Installing Mail*Link Internet for PowerTalk
LType your city
s name, or the name of a large city in the same time zone as
*2Nyour location, and click the Find button. A blinking light indicates the loca-
*2Ktion on the map. If the city you specify is not found, you can specify the
*2Lcity
s name, latitude, longitude, and time zone offsets, and then click the
*2KAdd City button. When the right location is blinking on the map, click the
Set button.
Zapf Dingbats
)CD: The Map Control Panel does not vary for daylight savings time. If
Ldaylight savings time is used in your time zone, you can set it in the Date
and Time Control Panel.
+Installing Mail*Link Internet for PowerTalk
*YHBefore you begin, make a working copy of the Mail*Link PT/INET diskette
*2?and put the original in a safe place. Then, follow these steps:
):@Insert the Mail*Link PT/INET disk in the Macintosh floppy drive.
):ADrag-and-drop the Mail*Link PT/INET Install script on top of the
Installer.
*>GAfter you dismiss the initial
splash
 window, the Easy Install window
opens (
FIGURE 2
FIGURE 2
Easy Install Window
):9If you want to select which components to install, go to
Custom instal-
lation,
 below
. Otherwise, click Install.
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GIf the current version of MacTCP is not already present in the Control
*2FPanels folder, MacTCP is installed along with PT/Internet. If you are
*2Eusing an earlier version of MacTCP and do not want to update it, see
Custom installation,
 below
8When the installation is finished, you see this message:
Click Restart, or press Return.
Custom installation
*H,To customize which components are installed,
):BSelect
Custom Install
 in the popup menu in the Installer window.
The Customize window opens (
FIGURE 3
FIGURE 3
Customize window
NFor a new installation, you should install at least the first three items. To
*2Kopen a dialog that displays information about a listed item, click the but-
ton to the right of that item.
):,Select only those items you want to install.
Click Install.
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+Installing Mail*Link Internet for PowerTalk
Download All Messages option
*HJBy default, PT/Internet is configured to download your existing mail from
*2Lthe POP3 server to your In Tray the first time you activate the gateway. It
*2Lthen deletes the messages from the POP3 server. If you don
t want to delete
*2Hyour messages from the POP3 server, you can turn off the default option
described in
The delete mail from server option
 on page 24
;If you want to download your existing mail to your In Tray
without deleting
F from the POP3 server, select the Download All Messages option in the
Customize window (
FIGURE 3
.). You can select this option now, as part of
Jthe custom installation procedure, or later, after you have sent test mes-
*2Bsages and checked that everything is working to your satisfaction.
*dKNote that this option has no effect unless you uncheck the default configu-
ration described in
The delete mail from server option
 on page 24
Zapf Dingbats
MPORTANT
0If you have many messages in your POP3 account,
Ddownloading them all can take a while, consume a great deal of disk
*2*space, and affect performance on the Macin
tosh while the download is
Itaking place. In addition, if PT/Internet finds less than 2 MB free disk
*2Espace, it disables itself and flags a problem report in your In Tray.
&If you are updating a previous version
*HLIf you are updating a previous version of Mail*Link Internet for PowerTalk,
*25you see this message before the Restart window opens:
FIGURE 4
Important notice about updates
MThe installation procedure changes the file-id that PowerTalk uses to locate
*2Jthe Mail*Link PT/INET file. To write the new file-id in the PowerTalk con-
*2Bfiguration file, you must open and close the configuration window.
):/Log into PowerTalk after the Macintosh restarts
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Open your Key Chain.
):DDouble-click the PT/Internet Service item to open the configuration
window.
*?BThe Current State field in that window will say
Close Window and
Reboot.
):@Close the configuration window by clicking the close box in the
upper-left corner.
You will see this message:
Click Continue.
):6Restart the Macintosh to activate the updated gateway.
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    CHAPTER 2
Gateway Configuration
7This chapter shows how to complete the following tasks:
):#Check the TCP/IP network connection
):!Add PT/Internet to your Key Chain
):'Supply the basic required configuration
):4Send a test message to verify that the gateway works
Checking the IP connection
*XHPT/Internet requires an IP network connection between the Macintosh and
*2Ethe SMTP/POP3 server. The IP connection can be on a local network or
*2Kacross a dial-up connection via SLIP or PPP. This section shows how to ver-
*2/ify that the required IP connection is working.
Zapf Dingbats
MPORTANT
8: Make sure you have a working IP connection before you
?activate the gateway. MacTCP must be configured. For a dial-up
*2Gconnection, you must also configure the dial-up IP software. In either
*2Icase, you must obtain a valid configuration from a network administrator
*2Hor service provider. Do not attempt to configure an IP connection using
guesswork!
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Gateway Configuration
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4Follow these steps to check your network connection:
):5If you are using SLIP or PPP, configure the software.
*>DSee the documentation for your dial-up IP software for instructions.
):=Open the MacTCP Control Panel and complete the configuration.
FIGURE 5
9 shows one example of a configured MacTCP Control Panel.
FIGURE 5
/Checking the MacTCP Control Panel configuration
):EIf you are not sure that MacTCP and its Hosts file within the System
*2GFolder have the required information, ask the network administrator or
service provider for help.
):HIf you are using a dial-up IP software, manually establish a connection.
):FOpen the folder named
Mail*Link Extras
 at the top level of the hard
*2(disk and launch the ML Test application.
Zapf Dingbats
)CA: ML Test uses its own name resolution and TCP timeout settings,
Dindependent of how the same settings are configured in PT/Internet.
*2FThese network-specific parameters can affect how ML Test sends a test
*2Emessage and even whether a test succeeds or fails. You can set these
*2Gparameters in ML Test by selecting Preferences from the Edit menu. See
SMTP/TCP network parameters
 on page 45
 for more specifics.
):+Choose Send from the Test menu (Command-s).
The window shown in
FIGURE 6
 opens.
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Checking the IP connection
FIGURE 6
Sending a test message
):IEnter the hostname of the SMTP/POP3 server in the first text entry field.
*?GIf the SMTP host used to send outbound mail is a different system than
*2Hthe POP3 server, enter the name of the SMTP host. If you don
t know the
*24hostname, ask the administrator or service provider.
):FReplace
postmaster
 in the
TO: User Name
 field with your full POP3
e-mail address.
):ALeave the default values in the other two fields, and click Send.
*>JML Test initiates a connection with the host and sends a test message. It
*2Jrecords its action, and then reports whether the test succeeded or failed.
FIGURE 7
7Successful test of the IP connection with the SMTP host
ML Test messages
 on page 79
t) if the test does not work successfully,
6or ask the administrator or service provider for help.
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Gateway Configuration
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$Adding the gateway to your Key Chain
*YGIf you would like an introduction to the Key Chain, see your PowerTalk
*2GUser
s Guide. To add PT/Internet to your Key Chain, follow these steps:
Open the Key Chain.
):-If you use a PowerTalk access code, enter it.
):"Click Add in the Key Chain window.
):?In the dialog that opens, select PT/Internet and then click OK.
@A new service item labeled
Not Configured
 appears in your Key
Chain.
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$Adding the gateway to your Key Chain
):JDouble-click in the Service field of the new item, or select the item and
*5:click Open, to open the PT/Internet configuration window (
FIGURE 8
FIGURE 8
Gateway configuration window
Basic configuration options
*J0These are the configuration parameters shown in
FIGURE 8
):!Required mail account information
*?EYou must supply valid configuration information about the login name
*2Band password you use to access your POP3 account, the name of the
*2CSMTP/POP3 server, your full Internet e-mail address, and your real
name. See
Required mail account information
 on page 22
):0Delete mail from server when placed in
In Tray
*>LBy default, this option is checked. It instructs PT/Internet to delete your
*2Emessages from the POP3 server after downloading them to the In Tray.
The delete mail from server option
 on page 24
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Gateway Configuration
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 Mail*Link Internet for PowerTalk
Current State
*ADThis display field indicates the state of the gateway software. See
current state field
 on page 25
Connect interval
*>HThis display field shows the interval at which PT/Internet will connect
*2Fto the SMTP/POP3 server(s). After the gateway has been activated, the
*4/Connect Now button initiates a connection. See
Connect interval
page 25
Mail reader
*?FBy default, the AppleMail application is opened when you double-click
*4)an Internet message in your In Tray. See
Selecting a mail reader
page 26
Preferences
Expert Configuration Options
 on page 33
 for details.
!Required mail account information
*H9To supply the required configuration, follow these steps:
):/Type your login name in the User Account field.
*>FThis must be the name you use to log into your POP3 account. For exam-
ple, type:
Courier
david
1The software uses this name to access your mail.
Zapf Dingbats
MPORTANT
: You must read
If SMTP and POP3 are supported on
different systems
 on page 23
, if a different system is used for SMTP and
DPOP3. Ask the administrator or service provider if you are not sure.
):GClick Password. In the dialog that opens, type the password you use to
*2<log into your POP3 account (and confirm), and then click OK.
):DType the name of the SMTP/POP3 server in the Server field. For exam-
ple, type:
sparky.abc.com
FPT/Internet uses this name as the SMTP host name. Typically, the same
*2Gsystem handles both outgoing and incoming mail, but this is not always
the case. See
If SMTP and POP3 are supported on different systems,
below
)p= if the SMTP host is a different system than the POP3 server.
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$Adding the gateway to your Key Chain
):=Type your full Internet address in the
Reply address
 field.
*>GThe address you enter here enables recipients to reply to your mail by
*2Jusing the Reply function. Make sure this address is correct. For example,
type:
Courier
[e-mail]
JIf you are not sure about your Internet address, ask the administrator or
service provider. See
About Internet e-mail addresses
 on page 62
 for
background information.
Enter your real name.
*>EType your full name, including spaces. This name will be enclosed in
*2Iquotes and included in your reply address. Recipients will see it in the
 field of certain mail programs. For example, type:
David Livingstone
EThe required mail account configuration is now complete. The configu-
*2(ration window looks something like this:
FIGURE 9
&Required information has been supplied
3If SMTP and POP3 are supported on different systems
*HIIf the administrator or service provider has set up one system to handle
*2Joutbound mail (an SMTP host) and a different system to handle the receipt
*2Hof incoming mail (a POP3 server), you must include the name of the POP3
*2=server along with your login name in the User Account field.
*dJFor example, if you log into a system named
mozart.abc.com
 to read your
*2Kmail, and the administrator or service provider has told you that a system
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    Helvetica
Gateway Configuration
Palatino
 Mail*Link Internet for PowerTalk
Hnamed
sparky.abc.com
 is the SMTP host, you must type the following in
your User Account field:
Courier
[e-mail]
HPT/Internet uses the name after the at-sign (@) as the POP3 server host-
*2>name. The configuration window would look something like this:
    FIGURE 10
"SMTP and POP3 on different systems
"The delete mail from server option
*HIWhen checked, this option tells PT/Internet to delete your messages from
*2Hthe POP3 server after downloading them to the In Tray. This option also
*2Iaffects how PT/Internet handles your existing, read messages on the POP3
*2Eserver
when checked, all mail is downloaded to the In Tray (and then
*25deleted from the server) at the next connect session.
Zapf Dingbats
MPORTANT
2: If you have many messages in your POP3 account,
Ddownloading them all can take a while, consume a great deal of disk
*2Espace, and affect performance on the Macintosh while the download is
*2Itaking place. In addition, if PT/Internet finds less than 2 MB free disk
*2Jspace, it disables itself and flags a problem report in your In Tray. See
PowerTalk problem reports
 on page 77
 for details.
IIf you uncheck this option, your existing read messages will not be down-
*2Hloaded at all unless you use the Download All Messages option described
page 15
A. New mail will be downloaded to your In Tray as it is received,
Lbut it will not be deleted from the server. Eventually, your account on the
*2#POP3 server will grow quite large.
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 host
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Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
$Adding the gateway to your Key Chain
The current state field
*H9The Current State field can contain one of these strings:
Connect interval
*HMBy default, PT/Internet is configured for a local IP network connection with
*2Hregular, scheduled connections to the SMTP/POP3 server every 15 minutes
*2Ior whenever you send outbound mail (whichever comes first). This default
*2:connect interval is displayed in the configuration window.
Zapf Dingbats
MPORTANT
=: If you are using a dial-up IP connection, you may not want
8the gateway to attempt to execute every 15 minutes. See
Dial-up IP
Connections
 on page 55
* for a recommended way to use PT/Internet
with dial-up connections.
Table 1   Software states
Genesis
5This state is shown when the PMSAM has been created,
*-'before PT/Internet has been configured.
Close Window and
Reboot
;This state occurs after updating to a later release of the
*.6PMSAM. It indicates that you must close the configura-
*.6tion window and restart the Macintosh to activate the
updated software.
Loaded
8The
Loaded
 state is normal. It means that PT/Internet
*-7is present as a background process. The gateway is not
*.;necessarily running, it could be idle waiting for the next
*.&connect time or outgoing mail message.
*?6More detailed information about the state of a Loaded
*-7gateway can be obtained by using the Mail*Link Monitor
application. See
About Mail*Link Monitor
 on page 56
for details.
Not Loaded
:This state indicates that PT/Internet is not running as a
*.6background process. It appears normally if you reopen
*.5the configuration window right after changing Prefer-
*.<ences and closing the window, or if your key file specifies
*-=a site license and the connect interval is greater than five
*.7minutes. Otherwise, it indicates an abnormal situation.
Bad Configuration
;This state indicates that the information contained in the
*.5PowerTalk Setup Preferences file for the PT/Internet
PMSAM is incorrect. See
Bad Configuration displayed
'in the configuration window
 on page 75
    Helvetica
Gateway Configuration
Palatino
 Mail*Link Internet for PowerTalk
JThe Connect Now button initiates an immediate connect session. It is inop-
*2Nerative until you have activated the gateway for the first time, as described
Activating or deactivating the gateway
 on page 26
Zapf Dingbats
: See
Starting PT/Internet manually
 on page 56
 for other ways to
)force the gateway to execute immediately.
Selecting a mail reader
*HJYou can select any mail-enabled application to be used automatically when
*2Iyou double-click an Internet message in your In Tray. Follow these steps:
Click Select.
    FIGURE 11
*Choosing a default mail reader application
):EIn the next dialog, choose a mail-enabled application and click Open.
&Activating or deactivating the gateway
*YJAfter you have entered the required configuration data, the configuration
*4-window looks something like the one shown in
        FIGURE 12
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Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
&Activating or deactivating the gateway
    FIGURE 12
Basic configuration
LThe gateway has not yet been activated. To activate it, close the configura-
*2&tion window by clicking the close box
or by pr
essing Command-w
JIt may take a few seconds for the window to close, as PowerTalk activates
*2Fall of the personal gateway subsystems. When the configuration window
*28closes, the SMTP host name is visible in your Key Chain.
    FIGURE 13
$PT/Internet Service in the Key Chain
AIf you see an alert when you close the configuration window, see
Gateway
0installation or configuration errors
 on page 77
Zapf Dingbats
MPORTANT
7: If you set the Preferences for
manual
 connections,
BPT/Internet quits immediately as soon as it has been activated by
PowerTalk. See
Starting PT/Internet manually
 on page 56
 for more
information.
IIJHI
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Gateway Configuration
Palatino
 Mail*Link Internet for PowerTalk
GYou can deactivate the gateway so that no mail is sent or received but
*2HPT/Internet remains loaded and present in the system by following these
steps:
):8Open the Special menu in the Finder and choose
m at.
):DUncheck the PT/Internet mail connection (click in the check box) to
deactivate the gateway.
    FIGURE 14
$Temporarily deactivating the gateway
To re-activate the gateway,
):8Open the Special menu in the Finder and choose
m at.
):=Check the PT/Internet check box to turn the gateway back on.
*?IWhen the gateway is activated in this way, it executes a connect session
immediately.
Sending a test message
*jKThe best way to make sure that the gateway is working is to send a message
*2Kto your own Internet address. Using the default gateway connect times, the
*27entire verification procedure takes only a few moments.
*dBTo send a message to yourself using AppleMail, follow these steps:
):7Open AppleMail by double-clicking the application icon.
):1Type a subject in the Subject field. For example,
Courier
test message
@D@D@DD
@EDD@DD
DD@DA
f`fdf`d
xpf<f8
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 Mail*Link Internet for PowerTalk
    Helvetica
Sending a test message
Enter a brief message, such as:
Courier
S)To verify that the gateway is functioning
):9Click the Recipients button to open an addressing window.
):HSelect the pencil icon at the left of the addressing window to open the
Type-in Addressing pane.
    FIGURE 15
/Sending a test message to your Internet address
):.Select PT/Internet in the Catalog pop-up menu.
):FType your e-mail address on the POP3 server in the Type-in Addressing
pane. For example,
[e-mail]
):=Click To, and then click Done to close the addressing window.
Choose Send in the Mail menu.
Click Send in the next dialog.
    FIGURE 16
AppleMail format is required
Zapf Dingbats
)C/: The message must be sent in AppleMail format.
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Gateway Configuration
Palatino
 Mail*Link Internet for PowerTalk
JThe gateway processes the message and, if it is using the default connect
*2Hschedule, it then initiates a connect session with the SMTP/POP3 server.
*A+If you are using a dial-up connection, see
Dial-up IP Connections
page 55
@Within a few moments, the message should arrive in your In Tray.
    FIGURE 17
Test message in your In Tray
):?Double-click the message to verify that it is the one you sent.
-If the message doesn
t appear in your In Tray
*HJIf the message doesn
t appear in your In Tray, there are several possible
*2Fexplanations. Maybe PT/Internet was unable to log into POP3 using the
*2Laccount information in its setup window, or one of the servers (outgoing or
*2Dincoming) is down. Or, it
s possible that the address was incorrect.
Check your Out Tray.
G6If the message doesn
t appear in your In Tray after a
Afew moments, open your Out Tray. (Choose Out Tray in the Mailbox
*2Jmenu.) If you see a problem alert button in the upper-right corner of the
Out Tray window, click it.
A problem report window opens (
    FIGURE 18
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rB    J^
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Click here
for reports
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 Mail*Link Internet for PowerTalk
    Helvetica
Sending a test message
    FIGURE 18
Problem report window
PowerTalk problem reports
 on page 77
 for details on the messages
+you might see in the problem report window.
*d$Message status
 in Out Tray.
'If the message status is
 in the
GOut Tray the message has been extracted from PowerTalk and sent to the
*2HSMTP host. (Or, if the SMTP host is unavailable on the network, the mes-
*2<sage could be queued in the Mail*Link PT/INET spool folder.)
*dEIf the message has not appeared in your In Tray, wait a few moments.
*2GPT/Internet might not have had enough time to complete the connect ses-
*2Fsion yet, especially if the network is large and complex. After a few
*2Hmoments, try initiating another connect session by clicking the Connect
*2'Now button in the configuration window.
    FIGURE 19
Using the Connect Now button
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Gateway Configuration
Palatino
 Mail*Link Internet for PowerTalk
JIf the Current State field goes quickly from
Not Loaded
Loaded
 and
*2Lback again to
Not Loaded,
 check the log file for messages. If the message
*2Mstill doesn
t appear in your In Tray after a few moments, check the log file
for messages. See
Checking the log file
 on page 80
Zapf Dingbats
: See
Viewing log messages in Mail*Link Monitor
 on page 81
 for
Dway to view log messages as they are being generated by the gateway.
KIf you are able to log into your POP3 account (if you have appropriate ter-
*2Iminal emulation software running on the Macintosh) log in and see if the
*2Ntest message is there. If you see the test message in your POP3 mail account,
*22check the login name and password you configured (
Required mail
account information
 on page 22
.). If you can
t log into the POP3 server, ask
/the administrator or service provider for help.
*dMIf the message doesn
t appear in your In Tray or POP3 account, it
s possible
*2Ithat PT/Internet was not installed correctly. Try removing the software,
described in
How to remove the gateway software
 on page 88
, and then
reinstall it.
*d'Message status
waiting
 in Out Tray.
!If the message status in the Out
LTray is
waiting
, the message has not been sent to the SMTP host. If there
*2Mis a problem alert button in the upper-right corner of the window, click it.
*dEChoose
Send Now
 from the Mailbox menu. Then, open the log file and
check for error messages. See
Checking the log file
 on page 80
. Also,
Mmake sure there
s sufficient disk space available
if the gateway finds less
*2,than 2 MB of free space, it disables itself.
: See
Viewing log messages in Mail*Link Monitor
 on page 81
 for
Dway to view log messages as they are being generated by the gateway.
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
    CHAPTER 3
Expert Configuration Options
GThis chapter shows how to set expert options that affect how Mail*Link
*2IInternet for PowerTalk operates. These are the general areas you can mod-
ify with expert options:
):,Gateway activation times and characteristics
):5Enclosure handling methods and character translations
SMTP/TCP network parameters
):1RFC header and message body footer customization
Opening the Preferences dialog
*XHTo configure expert options, open the Key Chain and double-click on the
*2BPT/Internet service to open the PT/Internet configuration window.
*d4Then, click Preferences to open the window shown in
    FIGURE 20
    Helvetica
Expert Configuration Options
Palatino
 Mail*Link Internet for PowerTalk
    FIGURE 20
Preferences window
OSelecting an icon in the left column (the item list) of the Preferences dialog
*20opens a group of related configuration options.
Saving or canceling changes
*HNIf you configure the options related to one icon and then select another one,
*2Ethe changes you made are remembered automatically. You don
t need to
*2Gclick OK each time
clicking OK saves all changes and closes the window.
*dGClicking Cancel closes the window without saving any changes. However,
*2Iif you have already opened a subdialog and saved changes within that win-
*2Idow, clicking Cancel at the top level of the Preferences window does not
cancel out those changes.
Keyboard shortcuts
*HGThe following keyboard shortcuts are recognized in the Preferences win-
):BThe
default
 button has a double border
pressing Enter or Return
selects it.
):)Command-period selects the Cancel button.
):JYou can select an item in the left column (the item list) by pressing the
*2CCommand key and the item
s position in the list (Command-1 to open
*2CConnection options, Command-2 for Enclosure options, and so forth).
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 Mail*Link Internet for PowerTalk
    Helvetica
Setting connection times
):EYou can select a button within an options window by pressing the Com-
*2Dmand key and the first character of the button
s name (for example,
*2<press Command-4 to open the Headers/Footers window, and Com-
*23mand-f to select the Footer button in that window).
Setting connection times
*Y6Click the Connection icon to set these expert options.
    FIGURE 21
Connection times
EThese options determine when PT/Internet executes a standard connect
*2Ksession. In a standard connect session, PT/Internet performs these actions:
Log in
 to the SMTP host.
*>/If it cannot log in, the session is terminated.
):@Check with PowerTalk for outbound mail, and if outbound mail is
*2(present, extract it to the spool folder.
)::Process enclosures found in mail extracted from PowerTalk.
):;Send mail located in the spool folder to the remote system.
):ETerminate the connection with the SMTP host and
log in
 to the POP3
server.
):?Check with the remote system for mail to be downloaded, and if
*29inbound mail is present, download it to the spool folder.
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    Helvetica
Expert Configuration Options
Palatino
 Mail*Link Internet for PowerTalk
Log out
 from the remote system.
):,Process enclosures found in downloaded mail.
):,Submit the downloaded messages to PowerTalk.
Check for mail every
 minutes
*HHThis parameter defines the interval at which PT/Internet will execute a
*24standard connect session. The default is 15 minutes.
*dKTo set the interval, click the up-arrow (to increase it) or down-arrow (to
*2Ndecrease it). Or, enter a number directly in the edit field. PT/Internet uses
*2Lvery few resources to connect to a host if no mail exchange takes place, so
*2Fyou won
t notice a change in your Macintosh performance by decreasing
*2Lthe time interval unless the gateway is routinely handling large amounts of
mail.
Connect at scheduled interval
*HLIf you click
At scheduled interval,
 the gateway waits until the specified
*2Ltime interval has passed before initiating a connect session. This can have
*2Dthe effect of putting your outbound mail
on hold
 in the Out Tray.
3Connect at scheduled interval and when mail is sent
*HIThis is the default connection configuration. If this option is enabled,
*2EPT/Internet executes a connect session immediately when you send out-
*2Fbound mail. If you don
t send outbound mail, it follows the scheduled
*2    interval.
Connect manually
*HGIf you click
Manually,
 PT/Internet quits when you exit the Key Chain
*2Hand it never executes a connect session automatically. You can manually
*4+initiate a connect session as described in
Starting PT/Internet manually
on page 56
;. When the connect session has been completed, PT/Internet
quits.
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
'Enclosure and message body translations
+Connect only if Mail*Link Monitor is active
*HJIf you check
Only if Mail*Link Monitor is Active,
 the Mail*Link Monitor
*2Japplication must be actively running for PT/Internet to execute a connect
*2Msession. If you set this option, each time PT/Internet is activated by Power-
*2MTalk it checks to see if the Mail*Link Monitor application is active. If the
*2Japplication isn
t running, PT/Internet quits. If Mail*Link Monitor is run-
*2Ining, the gateway follows the schedule you have specified in this window.
Scheduling the gateway over a dial-up connection
 on page 59
 for
more details.
'Enclosure and message body translations
*Y6Click the Enclosures icon to set these expert options.
    FIGURE 22
Enclosure handling preferences
Zapf Dingbats
MPORTANT
.: The options you set in this window apply to
outgoing
Gmessages and enclosures. If you need to send an enclosure that must be
*2Fhandled differently, you can re-open this window and set new options,
*2Hsend the file, and then set the options back to the general methods you
use most frequently.
'The Enclosures window has two sections:
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Expert Configuration Options
Palatino
 Mail*Link Internet for PowerTalk
Outgoing Enclosure Translations
*>HThese options affect your outgoing file enclosures. They are applied in
*2Jsequence in the order shown. For example, first the file type is examined
*2Gand the specified translations (if any) applied. The enclosure is then
passed
 to the next option, which determines how multiple files are
handled, and so forth.
Outgoing Body Translation
*>FThis option controls how Macintosh characters in the body of your mes-
*2)sage appear to non-Macintosh recipients.
Outgoing file enclosures
*HMThis section describes your options for processing Macintosh file enclosures
*2Lfor transmission on the Internet. The main considerations are the file type
*2Iand the type of recipient system
whether you are sending to a Macintosh,
*29Unix, or PC, and whether or not the system supports MIME.
Zapf Dingbats
: See the
Glossary on page 93
 for definitions of terms.
About Macintosh files.
_1Most Macintosh files contain information used by
Kthe Finder, such as the name of the application that created the file (CRE-
*2BATOR) and the type of file (TYPE). For example, a file created in
*2%Microsoft
 Word on a Macintosh has a
CREATOR
 field of MSWD, which
Ctells the Finder to run Microsoft Word when a user opens the file.
*dLSome Macintosh files are plain text, such as any file saved as
Text Only.
*2GThese files have a TYPE of TEXT. When you are sending text files, your
*2Gmain concern is whether the recipient system supports MIME and whether
*2Pthe file itself contains 8-bit Macintosh characters (such as
) that might
*2Jnot be understood by a Unix or PC system. The options for processing text
enclosures are described in
File translations
 on page 40
KOther Macintosh files are
binary
 files, which might be an application or
*2Lanother type of Macintosh-specific file. In addition to Finder information,
*2Lthese files may contain data that can be shared with other types of systems
*2L(the
data fork
) and Macintosh resource information (the
resource fork
*2IThese files have a TYPE other than TEXT; for example, if a Word file con-
*2'tains binary formatting information, a
 field of WDBN informs the
+Word application to display formatted text.
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 Mail*Link Internet for PowerTalk
    Helvetica
'Enclosure and message body translations
IYour main concern when sending binary files is whether the recipient sys-
*2Htem supports MIME and whether that system will be able to use the Macin-
*2Mtosh-specific information. The options you can set to encode binary files is
described in
Encoding
 on page 42
About MIME.
5The proposed MacMIME standard for enclosure encoding
Iis implemented in PT/Internet. This standard is 100% compatible with the
*2FMIME standard, but allows more flexibility when dealing with incoming
*29encoded MIME messages that contain Macintosh enclosures.
*dGMany types of systems and gateways are supporting MIME encoding as the
*2Knew Internet standard. If you receive a message from an Internet site, you
*2Ecan verify that the system supports MIME by checking whether the RFC
*2Hheader contains the string
MIME-Version:
a required string in the RFC
*2Kheaders of all sites that support MIME. MIME headers are treated in a simi-
*2Jlar manner to RFC822 headers, so their placement in a received message is
*2,based on the
Place RFC Header
 option. See
page 47
 for details.
FIf you select MIME for file enclosure handling and body text, and the
*2Hreceiving system or gateway doesn
t support MIME, the message body will
*2Nstill be readable for the most part. The recipient will see some unusual line
*26breaks and translated characters in the message body.
*dJHowever, if you enclose a large file that contains formatting information
*2Jand graphics, the translations and encoding that occur for MIME will make
*2Qthe enclosure difficult or impossible to use. If the recipient notifies you that
*2Kthe file you sent was unusable, send it again with different enclosure han-
*2<dling options selected in the Enclosures preferences window.
*d%Default enclosure handling methods.
$The default file enclosure settings
are as follows:
File Translations
*>8If the file is type TEXT, append it to the message body.
Multiple Files
*>+Keep multiple enclosures as separate files.
File Compression (None)
Encoding
*?(Binary files are encoded via Binhex 4.0.
Limit to enclosure size (None)
    Helvetica
Expert Configuration Options
Palatino
 Mail*Link Internet for PowerTalk
File translations
*H8Click the File Translations popup to view these options:
    FIGURE 23
File Translations pop-up menu
NFile translations are performed based on the file type. At this release, most
*2.of these options relate to files of type TEXT.
*>6Do not apply a translation method based on file type.
Append TEXT Files to Mail
*>IIf the file type is TEXT, append it to the message body. The translation
*2Emethod specified for body text will be applied before the message is
*2<sent. This is recommended for sites that don
t support MIME.
Text to Plain Text
*>KIf the file type is TEXT, insert it in the message as is (8 bit or 7 bit).
Text to ISO-8859-1 Text
*>KIf the file type is TEXT, convert the characters in the file to ISO-8859-1
*2:before inserting it into the file as is (8-bit or 7-bit).
):"Text to Quoted-Printable Text
*>DIf the file type is TEXT, use the MIME quoted-printable format that
*2Eallows 8-bit characters and inserts line breaks every 78 characters.
):-Text to Quoted-Printable ISO-8859-1 Text
*?KIf the file type is TEXT, convert the characters in the file to ISO-8859-1
*2Dbefore converting the file into quoted-printable format. ISO-8859-1
*2Iincludes the full Latin alphabet as an 8-bit, single-byte, coded graphic
*2Echaracter set. It is a standard used by most of Europe and many Unix
*2    systems.
CThis is the recommended translation method for recipients that sup-
port MIME.
File Type to PC Extension
*?HExamine the file type of the enclosure and map it to an appropriate DOS
*2Kfilename extension. For example, text files will be assigned the extension
c03233
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
'Enclosure and message body translations
, and Excel files will be assigned the extension
. This is
*45useful when sending to a site that supports PCs. See
Filename Exten-
sion Mapping
 on page 89
( for details on how this mapping occurs.
Multiple file enclosures
*H6Click the Multiple Files popup to view these options.
    FIGURE 24
Multiple Files pop-up menu
Keep as separate files
*>IDo not combine multiple files. Each file is handled separately according
*2Lto the other options; for example, text file are processed according to the
File translation
 option and binary files are encoded separately using
Encoding
 setting, described below.
This is the recommended setting
PACKIT format
*>CCombine multiple files in PACKIT format. When an outgoing mail mes-
*2Isage contains more than one enclosure, all of the enclosures will be com-
*2?bined into one packed file and encoded. One enclosure is sent.
Compression methods
*H7Click the File Compression popup to view these options.
    FIGURE 25
File compression pop-up menu
JUnless you have version 3.07 or later of the StuffIt Engine
 in the Exten-
*2Gsions folder within the System Folder, you cannot select a compression
*2Mmethod at this release. If you do have the StuffIt Engine installed, you can
select StuffIt
 compression.
*dGIf you select StuffIt compression in this menu, the gateway compresses
*2Lyour outbound file enclosures in StuffIt format and creates a resource item
*2Kthat effectively
stamps
 the enclosure as one created by a Mail*Link gate-
*2Iway. Most Macintosh mail systems have limits on the number of file enclo-
?fvffy
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Expert Configuration Options
Palatino
 Mail*Link Internet for PowerTalk
Lsures and the enclosure of hierarchical folders, which could be violated if
*2Ethe receiving gateway always expanded enclosed StuffIt archives. The
*2Mresource
stamping
 of the archive before it is transmitted informs the gate-
*2Jway on the receiving end that the enclosure will not violate the mail sys-
*28tem
s limits and can safely be expanded before delivery.
Encoding
*H/Click the Encoding popup to view these options.
    FIGURE 26
Encoding pop-up menu
AppleSingle
uuencode
*>EAdd the Finder information into the resource fork. Then, combine the
*2Fresource and data forks into a single file and encode that file using
UUENCODE
;. This is useful for sending Macintosh-specific or applica-
Htion files to Macintosh recipients when the receiving system or gateway
does not support MIME.
Binhex 4.0
Encode the file using the
BINHEX
% method. This is a widely used encod-
Cing method for binary files which is compatible with older systems.
Datafork Only
UUENCODE
GIf the enclosure has a resource fork, the gateway discards it and then
*2#encodes the data fork by using the
UUENCODE
     method.
This is the rec-
Dommended encoding method when sending to older Unix systems and PCs.
MacBinary
UUENCODE
IPreserve both the resource and data forks of a binary file and encode it
using
UUENCODE
1. Recommended for Macintosh recipients or for PC
!networks running Microsoft
 Mail.
AppleSingle
*>EAdd the Finder information into the resource fork. Then, combine the
*2Kresource and data forks into a single file and encode the file in base 64.
*2GNon-Macintosh recipients will be unable to read the file, and audio or
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 Mail*Link Internet for PowerTalk
    Helvetica
'Enclosure and message body translations
%graphic elements may not be usable. I
 f you use the recommended Apple-
LDouble-MIME and the recipient tells you he couldn
t read the file, try this
option.
AppleDouble
*?FPreserve both the resource and data forks as separate file components
and encode them in base 64.
(1This is the accepted industry standard for trans-
Jmission of MIME and is the recommended option for recipients that support
MIME.
Datafork Only
*?FDrop the resource fork of the file and then encode the remaining data
*2Jfork in base 64. Audio or graphics, such as those in GIF format, are part
*2Kof the data fork and are not lost, but may not be usable. If the recipient
*2Csystem or gateway cannot decode AppleDouble format, you can select
this option.
-Limiting the total size of encoded enclosures
*HPIf the
Limit total enclosure size
 option is checked, this option controls the
*2Ltotal size of enclosures sent by the gateway. If you want to place a limit,
*2Hcheck the box and then specify the maximum enclosure size (in 1024 byte
*2Hmultiples). Mail that contains more enclosure data than allowed by this
limit will be returned to you.
*dLThe limit specified here is for the total size before encoding. In general,
*2Mencoding will increase the size of the data sent by about a third. If you do
)8H want to place a limit on the enclosure size, leave the item unchecked.
4Macintosh character translations in the message body
*HIThe Macintosh character set includes many
special
 characters such as
*2Oor
, which require a full 8 bits to be represented. If a system that uses the
*2Keighth bit for another purpose receives a message that contains these char-
*2Kacters, it displays them as garbage characters. To avoid this problem when
*2Icommunicating with non-Macintosh recipients, you should select a transla-
*2Ktion method for body text. To specify a body translation method, click the
Body Translation popup menu.
    Helvetica
Expert Configuration Options
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 Mail*Link Internet for PowerTalk
    FIGURE 27
Body Translation pop-up menu
*?2Do not perform any translations on the body text.
Quoted-Printable
*?FUse the MIME quoted-printable format that allows 8-bit characters and
*2)inserts line breaks every 78 characters.
): Quoted-Printable ISO-8859-1
*?FConvert the characters in the message to ISO-8859-1 before converting
*2Jthe file into quoted-printable format. ISO-8859-1 includes the full Latin
*2Malphabet as an 8-bit, single-byte, coded graphic character set. It is a stan-
*23dard used by most of Europe and many Unix systems.
This is the recom-
;mended translation method for recipients that support MIME.
ISO-8859-1
*?FConvert the characters in the message to ISO-8859-1 before processing
them as is (7-bit or 8-bit).
RFC 822->987 USA
*?GTranslate illegal characters in addresses and body text as required by
*2CRFC 822. This is a recommended setting for older recipient systems.
Transparent 8-bit
*?FLeave the message body alone except for control characters other than
*2#tab, newline, and carriage return.
>$IMPORTANT: The receiving system and
Ball intermediary transport systems must be completely 8-bit clean.
ISO-8859-1
*?BConvert the Macintosh characters to the ISO-8859-1 character set.
*2GIMPORTANT: The receiving system and all intermediary transport systems
must be completely 8-bit clean.
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SMTP/TCP network parameters
SMTP/TCP network parameters
*Y4Click the SMTP/TCP icon to set these expert options.
    FIGURE 28
SMTP/TCP network parameters
JThe SMTP/TCP options are for setting specifics about the local IP network
*2Jand how name resolution will take place. The default values for these net-
work parameters are as follows:
):)TCP Command timeouts: default 127 seconds
):"Name Resolver: default MacTCP Only
Ping: checked by default
0To reset these defaults, read the next sections.
Setting TCP command timeouts
*HDPT/Internet sends out TCP commands to initiate connections with the
*2ISMTP/POP3 server. By default, it waits 127 seconds before timing out the
*2Dcommand and canceling the request. This is the recommended minimum,
*2Kbecause it allows for reliable connections even during high-traffic hours.
*2IHowever, if there are several IP routers on your local network, you will
*2Mimprove the reliability of your connection by setting this number higher, to
*2 191 or the maximum, 255 seconds.
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Expert Configuration Options
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 Mail*Link Internet for PowerTalk
IIf you need to increase the latency of the timeout period due to the com-
*2Fplexity of your local IP network configuration, click the TCP Command
*2"pop-up menu and select 191 or 255.
#Choosing how name resolution occurs
*HHName resolution is the process by which an IP address is obtained for a
*2Gspecified hostname. It can occur locally on the Macintosh, via address
*2Mrecords in the Hosts file within the System Folder, or on the network from a
domain name server.
Zapf Dingbats
)CD: This option affects how PT/Internet obtains the IP address of the
8SMTP/POP3 server(s). No other IP addresses are affected.
BIf the network does not support a domain name server, the default
MacTCP Only
 name resolution method is always used, and an address
*2Lrecord for the SMTP/POP3 server(s) must be present in the local Hosts file.
*2IIf the network supports a domain name server and it is configured in the
*2GMacTCP Control Panel, the option you choose determines how PT/Internet
*2Hrequests IP addresses from the domain name server, which can affect how
outbound mail is routed.
*dHThe StarNine resolver understands Mail Exchange (MX) records, which can
*2Icontain routing information to another system. If the domain name server
*2Hsupports MX records, you can choose to request only MX record addresses
*2Oor to request first one format and then the other. These are your choices if a
*2<domain name server is specified in the MacTCP Control Panel:
MacTCP Only
*?HPT/Internet relies on address records. It first checks the MacTCP Hosts
*2Ofile. If that file is empty or missing, it contacts the domain name server. If
*2&the address is not found, it gives up.
MacTCP then StarNine
*?KPT/Internet first requests an address record. If the address is not found,
*25it requests an MX record from the domain name server.
StarNine then MacTCP
*?EPT/Internet requests an MX record first. If no MX record is found it
requests an address record.
StarNine Only
*?EPT/Internet requests an MX record. If the domain name server is down
*27or the appropriate MX record is not found, it gives up.
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 Mail*Link Internet for PowerTalk
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$RFC headers and message body footers
Turning off the ping command
*HGWhen the Ping option is checked, PT/Internet sends an ICMP ping packet
*2Gto the SMTP/POP3 server before attempting to open a TCP/IP connect ses-
*2Ision. We recommend that you leave this option checked. It provides a sim-
*2Kple
are you there?
 mechanism for contacting the host before attempting a
full TCP connection.
Zapf Dingbats
)C=: This option affects how PT/Internet contacts the SMTP/POP3
+server(s). No other IP hosts are affected.
NIf PT/Internet sends a ping packet and doesn
t receive a response, it repeats
*2Kthe ping packet 10 times at 1 second intervals before giving up on the con-
*2    nection.
*dLIf the Ping option is unchecked, PT/Internet attempts a full TCP connection
*2Ndirectly. If the target host is unavailable, the TCP connect will time out in
*2H127 seconds or longer. During that interval, PT/Internet cannot process
mail or perform any activity.
%RFC headers and message body footers
*Y9Click the Header/Footer icon to set these expert options.
    FIGURE 29
Headers and footers
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Expert Configuration Options
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 Mail*Link Internet for PowerTalk
,The Header/Footer window has these sections:
For outgoing mail
*>CYou can customize the RFC 822 header with RFC-compliant additions,
*2@or specify text to be appended to all of your outbound messages.
*?"Header customization: default none
*>!Message body footer: default none
For incoming mail
*>"RFC header location: default Start
*?:In Tray
Date Sent
 is: default When downloaded by gateway
JBy default, the RFC header in incoming messages is placed at the start of
*2Fthe message, and the datestamp reflects the time when the PT/Internet
*21gateway downloaded the mail from the POP3 server.
*d;To change header or footer details, read the next sections.
Customizing RFC 822 headers
*HGYou can specify additions to the standard RFC 822 header sent with all
*24Internet mail. The additions must be RFC-compliant.
*dFIf you are not familiar with RFC header fields, we recommend that you
*2Gread RFC 822 before adding information here. You can obtain RFC 822 by
*2Kcalling 800-235-3155 or 415-859-3695. To obtain an RFC electronically over
*2Athe Internet, use anonymous FTP from the <RFC> directory on host
*2GSRI-NIC.ARPA. If you are outside the Internet and don
t have access to
*2<FTP, you can receive RFCs by sending electronic mail to SER-
*2>[e-mail]. Put the RFC number in the
Subject:
 field.
*dETo customize the RFC header, click Header Customization. An edit win-
*2Edow opens in which you can add RFC-compliant lines to be appended to
*2$the header of all outgoing messages.
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 Mail*Link Internet for PowerTalk
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$RFC headers and message body footers
    FIGURE 30
"Window for customizing RFC headers
Zapf Dingbats
MPORTANT
<: If you choose to add RFC header lines, make sure that you
use RFC-compliant syntax.
HRFC header information in the format described in RFC 822, includes the
*2Kstandard
 and
 fields as well as other optional fields and inter-
*2Cmediate routing information between the source and target systems.
*dLYou can choose to add registered header fields such as the following to the
standard RFC header, where
 Reply-address
  is your reply address as speci-
"fied in the configuration window (
page 23
Courier
Return-Receipt-To:
Reply-address
Reply-To:
Reply-address
Errors-To:
Reply-address
MA header field is composed of a field name followed by a colon (:), followed
*2Hby the field body (such as a valid address), and terminated by a Return
*27character. The characters must be printable ASCII text.
&Adding an optional message body footer
*HFTo avoid confusion with Apple
s digital signatures, the term
message
*2Jbody footer
 is used for the optional user mail signature portion of your
*2Moutbound Internet messages. It is a text string that will always be appended
*2Kto your messages. If you don
t add any text as a message body footer, your
*2)messages will end just as you type them.
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Expert Configuration Options
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 Mail*Link Internet for PowerTalk
Zapf Dingbats
)CH: Internet etiquette limits message footer to no more than 5 or 6 lines
of text.
JTo specify a text string, click Message Body Footer. An edit window opens
    FIGURE 31
    FIGURE 31
!Optional message body footer text
JType the text you want to appear at the bottom of your outbound messages,
and then click OK.
7Changing where RFC headers appear in your incoming mail
*IIIf a message is routed through several intermediary systems, the message
*2Jheader information can become quite extensive, so you can choose to place
*2Mit at the end of the message rather than at the beginning by choosing End in
the pop-up menu.
*dGIf you choose
No Header
 in the pop-up menu, the RFC information will
*2Hbe left out of your incoming messages. We do not recommend this choice,
*2Hbecause RFC header information is useful in debugging delivery problems
*2*and determining where the mail originated.
)CA: RFC headers in incoming messages are indented by one space. If
Dthey were not indented, forwarded or reply mail containing both the
*2>new, outbound RFC header and the embedded RFC header would be
*2%interpreted as two distinct messages.
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 Mail*Link Internet for PowerTalk
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$RFC headers and message body footers
Changing the datestamp
*HFThe
In Tray Date Sent
 popup menu lets you set datestamp information:
    FIGURE 32
#Configuring a specialized datestamp
Zapf Dingbats
)CF: In the default setting, PT/Internet uses the Macintosh current time
Jto datestamp incoming mail as it is placed in the In Tray. If PT/Internet
*2Iis unable to make sense of the date and time contained in the message or
*2FRFC header (for example, if it is in an irregular format or uses time
*2Gacronyms unknown to the gateway) or if the date is outside of sensible
*2Mparameters (for example, if it is more than a year old or is well in advance
*2Jof the current local Macintosh time), then PT/Internet will always opt to
*28stamp the message with the local Macintosh current time.
When downloaded by gateway
*?HThis is the default setting, which causes PT/Internet to stamp incoming
*2?messages with the time it downloads the messages from the POP3
*2Eserver. The Map control panel setting is ignored
local Macintosh cur-
*2Lrent time is used instead. If your In Tray is sorted by date, choosing this
*2Hoption ensures that new mail received by the gateway will appear at the
*2Itop of your In Tray mail list. To view when a mail message was sent, you
*28can examine the RFC header contained within the message.
 header line
*?CThis option causes PT/Internet to stamp incoming messages with the
*2Jtime specified in the
 header line (the first line of the message),
*2Gwhich shows when the message was sent. The line has a format like this:
Courier
S1From [e-mail] Wed Jan 26 17:37 PST 1994
MPORTANT
=: Not all POP3 servers pass this
 line to PT/Internet.
JMake sure that the
 line is present in the headers of incoming mail
before choosing this option.
*>GIf your In Tray is sorted by date, choosing this option means that new
*2Gmail received by the gateway will not necessarily appear at the top of
*2Lyour In Tray mail list, so you might not notice its arrival right away. The
 line may specify a time hours or days earlier than the date and
*2Gtime when you receive it. (When this option is set, you can open newly
3303?
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Expert Configuration Options
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 Mail*Link Internet for PowerTalk
Carrived mail in your In Tray by choosing
Open Next Letter
 in the
mail-enabled application.)
*A8If you have set your location in the Map control panel (
page 12
IPT/Internet uses the offset specified there to convert GMT to local time
*2:when creating the
Date Sent
 field in your incoming mail.
 header line
*?EThis option causes PT/Internet to stamp an incoming message with the
*2Gtime specified on the
Date:
 line of the RFC header, which shows when
*26the message was sent. The line has a format like this:
Courier
Date: Wed Jan 26 15:28 EST 1994
GIf your In Tray is sorted by date, choosing this option means that new
*2Gmail received by the gateway will not necessarily appear at the top of
*2Lyour In Tray mail list, so you might not notice its arrival right away. The
 line may specify a time hours or days earlier than the date and
*2Gtime when you receive it. (When this option is set, you can open newly
*2Carrived mail in your In Tray by choosing
Open Next Letter
 in the
mail-enabled application.)
*@8If you have set your location in the Map control panel (
page 12
IPT/Internet uses the offset specified there to convert GMT to local time
*2:when creating the
Date Sent
 field in your incoming mail.
On first
Received
 header line
*>EThis option causes PT/Internet to stamp an incoming message with the
*2Itime specified on the first
Received:
 line of the RFC header. The line
has a format like this:
T(Received: from starnine.starnine.com by
*24sparky.starnine.com (5.0/SMI-SVR4) id AA00330; Thu,
29 Sept 1994 07:30:18 +0800
KThe first
Received:
 line in a header is added by the last mail server to
*2Hreceive the message, usually your local POP3 server. (Each intermediary
*2Jmail server that forwards mail on the Internet adds a
Received:
 line to
*2Jthe header.) So, the first
Received:
 line indicates when the local POP3
*2Fserver received the message. If you have set your location in the Map
control panel (
page 12
1) PT/Internet uses the offset specified there to
Fconvert GMT to local time when creating the
Date Sent
 field in your
incoming mail.
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 Mail*Link Internet for PowerTalk
    Helvetica
Saving your configuration
Saving your configuration
*YIWhen you have finished setting the expert options you need, click the OK
*2Ibutton. You will be returned to the configuration window. If you changed
*2Lthe connection details or mail account information, it will be shown in the
configuration window.
    FIGURE 33
;Configuration window must be closed to read new preferences
IClose the configuration window by clicking the close box (the box in the
*24upper left corner of the window), or press Command-w
Zapf Dingbats
MPORTANT
5: PT/Internet does not recognize changes made in the
DPreferences window until the configuration window is closed. If you
*2Fclose the configuration window after configuring Preferences and then
*2Ireopen it immediately, the Current State will display
Not Loaded
 until
*2)the new Preferences have been recognized.
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Expert Configuration Options
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 Mail*Link Internet for PowerTalk
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
    CHAPTER 4
Dial-up IP Connections
CWe recommend that you manually connect to and disconnect from your
*2GSLIP or PPP service when using PT/Internet in a dial-up environment to
*2Favoid inadvertent connect time charges. We recommend that you use the
following procedure:
):2Configure PT/Internet for manual connections. See
Example manual
,connection to a service provider
 on page 57
):GOpen the Control Panel of the dial-up IP program (such as InterSLIP or
*2%MacPPP) and establish the connection.
):)Launch the Mail*Link Monitor application.
):.Choose Connect Now in the Administration menu.
):@When PT/Internet
s state is displayed as Idle or Unloaded, quit
Mail*Link Monitor.
):COpen the Control Panel of the dial-up IP program and terminate the
connection.
Zapf Dingbats
)C@: If you are using a dial-up connection to a commercial service
Hprovider, you can incur substantial connection charges if you forget to
*2@manually terminate your dial-up connection when the gateway has
*2Gfinished executing. See the documentation for your dial-up IP software
*2=for instructions on establishing and terminating the session.
    Helvetica
Dial-up IP Connections
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 Mail*Link Internet for PowerTalk
About Mail*Link Monitor
*YJWhen you launch Mail*Link Monitor, it verifies that the latest version of
*2GPT/Internet is installed and then opens a window like the one shown in
*5    FIGURE 34
    FIGURE 34
Mail*Link Monitor window
EWhile Mail*Link Monitor is running, PT/Internet sends it AppleEvents
*2Kwhenever it changes state. Mail*Link Monitor displays the state message on
*2Jthe right side of the window and displays a graphic representation of the
*2Lstate on the left side of the window. Once you
re familiar with the meaning
*2Lof the graphical representation, you can shrink the window to show just the
*2Egraphic by clicking the zoom button. The window then looks like this:
    FIGURE 35
.Mail*Link Monitor window showing just the icon
EClick the zoom button again to open the window back to its full size.
*dGMail*Link Monitor updates its window even when it is not the frontmost
*2Jactive window. So, if you want to continue your work while monitoring the
*2Lstate of the gateway, just place the Mail*Link Monitor window in a location
*2Hthat is visible when you are working on other documents. Mail*Link Moni-
*2Mtor will change its display only when the gateway changes its state. It uses
*2Every few system resources and will not affect your system
s behavior.
Starting PT/Internet manually
*[FThis section describes how to execute a connect session manually. See
!ting connection times
 on page 35
+ for details on what actions are performed
during a connect session.
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 Mail*Link Internet for PowerTalk
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Starting PT/Internet manually
/Example manual connection to a service provider
*HIIn this example, the Macintosh user wants to connect to her POP3 account
*2Ito download mail and send outbound mail waiting in the In Tray, and then
*2Hdisconnect from the remote system as soon as the e-mail exchange is com-
*2Fplete. The PT/Internet software has been configured for manual connec-
tions as described in
Connect manually
 on page 36
. The Preferences
configuration looks like this:
    FIGURE 36
,Example configuration for manual connections
Follow these steps:
Send your outbound messages.
*?0The messages will be
on hold
 in your Out Tray.
):GOpen the Control Panel of the dial-up IP program and establish the con-
nection.
):)Launch the Mail*Link Monitor application.
*>GMail*Link Monitor is located in the Mail*Link Extras folder at the top
*2!level of the Macintosh hard disk.
):8Choose Connect Now in the Administration menu, or press
Command-k.
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Dial-up IP Connections
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 Mail*Link Internet for PowerTalk
AMail*Link Monitor first verifies that the PowerTalk Key Chain is
*2Iunlocked and if necessary, displays a dialog in which you can unlock the
*2@Key Chain. It then opens the MacTCP driver, and when the MacTCP
*2Hdriver is open, it sends the gateway an AppleEvent that indicates it is
time to execute.
*>JIf any of these steps fail, a dialog is displayed indicating the problem.
*5@Otherwise, the gateway executes a standard connect session (see
page
):$Leave the Mail*Link Monitor running.
*>@The Mail*Link Monitor window indicates when the gateway has fin-
*2Bished executing so that you can manually terminate your modem ses-
sion.
):DWhen the gateway state is displayed in the Mail*Link Monitor window
*20as Idle or Unloaded, quit the Mail*Link Monitor.
):%Terminate your dial-up IP connection.
*?EOf course, you don
t need to terminate the connection immediately if
*2Eyou want to use it for other activities (such a Mosaic, FTP, reading
*2HUsenet News, or doing some other activity) during this session. But, if
*2Hyou are using a dial-up connection to a commercial service provider, be
*2#aware of hourly connection charges!
$Other options for manual connections
There are severa
<l other ways to initiate a manual connect session, for exam-
Click Connect Now in Key Chain
*>BClick the Connect Now button in the PT/Internet configuration win-
*?JIf the
Current State
 field in the configuration window is not valid for
*2Iinitiating a connection, a dialog will be displayed informing you of the
*26steps you need to take before the gateway can connect.
):3Choose Send Now in the Mailbox menu of the Out Tray
*?DAfter sending outbound Internet mail, open your Out Tray, highlight
*2>the outbound message, and select Send Now in the Mailbox menu.
):$Double-click Connect Now/Inet Applet
*?BIf your system supports AppleScript, you can run the Applet named
Connect Now/Inet
 in the AppleScript Support folder within the
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0Scheduling the gateway over a dial-up connection
GMail*Link Extras folder. That folder also contains a ScriptEditor docu-
*2Bment that has instructions for building the Applet on your system.
*>FTo use the Applet, double-click the file named
Connect Now/Inet.
*2Gyou run into any problems with its use, open the ScriptEditor document
*2Eand follow the instructions for building a new Applet on your system.
0Scheduling the gateway over a dial-up connection
*XIThis section describes how enable PT/Internet to follow a regular connec-
*2Ltion schedule while the Mail*Link Monitor is running. The intention is that
*2Jyou will establish your dial-up connection, launch the Mail*Link Monitor,
*2Kand then allow the gateway to function regularly as if you were on a local
network connection.
6How gateway scheduling works with a dial-up connection
*HGWhen you configure a regular connection schedule (such as every 15 min-
*2Mutes) in the PT/Internet Preferences, the gateway executes according to that
*2Fschedule. If you have a dial-up IP program configured on your system,
*2MPT/Internet will attempt to launch it and initiate the IP connection when it
*2Gis time for the gateway to execute. There are several disadvantages to
*2Oallowing PT/Internet to initiate the IP connection automatically, not least of
*2Jwhich is the fact that the dial-up connection will not be terminated auto-
*28matically and could accumulate heavy connection charges.
*dDTo control these background connection attempts by PT/Internet, but
*2Menable it to use a schedule while you have an active dial-up connection, you
*2Hcan check the
Only when Mail*Link Monitor is active
 option. When that
*2Goption is checked, PT/Internet checks whether Mail*Link Monitor is run-
*2Qning before it executes, and will not execute if that application is not active.
*2HIf the Mail*Link Monitor is actively running, then PT/Internet executes
*2%according to its connection schedule.
/Example dial-up with scheduled connect sessions
*HHIn this example, the Macintosh user wants to connect to his PPP account
*2Gfrom home and will remain connected to the remote service for a while,
*2Cmaybe reading Usenet News, using the World Wide Web, or doing some
*2Lother activity. While he is connected, he wants e-mail exchange to occur at
    Helvetica
Dial-up IP Connections
Palatino
 Mail*Link Internet for PowerTalk
Jregular scheduled intervals. The PT/Internet software has been configured
as described in
Check for mail every
 minutes
 on page 36
 and
Connect
/only if Mail*Link Monitor is active
 on page 37
. The Preferences configura-
tion looks like this:
    FIGURE 37
<Example configuration for scheduled connections over dial-up
Follow these steps:
):GOpen the Control Panel of the dial-up IP program and establish the con-
nection.
):)Launch the Mail*Link Monitor application.
)::Choose Connect Now in the Administration menu (Command-k).
page 57
5 for details on what Mail*Link Monitor does when you
choose Connect Now.
): Leave Mail*Link Monitor running.
*?EMail*Link Monitor will execute the gateway
s connect sessions at the
*2Econfigured interval. Mail received in your POP3 account will be down-
*2Eloaded to the In Tray and outbound mail will be uploaded at each con-
*2Hnect session. So, you can receive mail, reply to it, and continue using
your dial-up account normally.
):FWhen you have finished using your connection and the gateway state is
*2Ddisplayed in the Mail*Link Monitor window as Idle or Unloaded, quit
the Mail*Link Monitor.
):.Manually terminate your dial-up IP connection.
*>GOnce you disconnect from the service, make sure that you also quit the
*2HMonitor application so the gateway no longer attempts to connect to the
remote system.
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 Mail*Link Internet for PowerTalk
    Helvetica
    CHAPTER 5
Address Management
JThis chapter provides an introduction to Internet addresses and shows how
*2Eto manage them in the PowerTalk environment. It describes how to add
*2IInternet addresses to your personal catalog and how to create individual
*2Baddress templates for Internet addresses you use most frequently.
*dKYou can create catalog entries or address templates in any of the standard
*2(PowerTalk ways, including the following:
):EDrag an Internet address from the From or Recipients field of a mail
*2'message to a catalog or to your Desktop
)::Copy an existing Internet catalog entry and then modify it
): Create a new user in the catalog
HYou can then use either the Find in Catalog command or the Find Address
*2Hpane within a mail-enabled application to access the Internet addresses
*2Lstored in your catalog. Or, you can just open the catalog and drag an entry
*2Aor address template to the Recipients field of your mail message.
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Address Management
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 Mail*Link Internet for PowerTalk
About Internet e-mail addresses
*Y*Internet e-mail addresses use this format:
Courier
+KT    user-name
domain-name
    user-name
; field is the user
s login name. It cannot include spaces,
)tabs, or commas, and is case-insensitive.
domain-name
: field is the e-mail domain in which the user is located.
IThe entire world-wide Internet is divided into domains, and every e-mail
*20address includes a domain name, as described in
The domain name sys-
 below
An at-sign (
/) separates the user name from the domain name.
The domain name system
*IJA domain name is divided into subnames (called labels), separated by peri-
ods, for instance
pundit.edu
In this example,
)K: is the top-level domain and each label further specifies
Ba subdomain. The Network Information Center (NIC) administers the
*2?top-level domains and is responsible for assigning subdomains.
Table 2
1shows the top-level domains specified by the NIC.
Table 2
Top-level domains
Domain Name
Meaning
Commercial organization
Educational institution
Government institution
Military group
Major network support centers
Organizations other than above
Temporary ARPANET domain
ISO country code
Countries other than USA
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 Mail*Link Internet for PowerTalk
    Helvetica
About Internet e-mail addresses
JAfter an organization obtains authority for a domain from the NIC, it can
*2Aassign subordinate domain names. For instance, Pundit University
*2"obtained authority for the domain
Courier
pundit.edu
 and the English Depart-
;ment at Pundit University obtained authority for the domain
english.pundit.edu
EThe organization with authority over a domain must maintain a domain
*2?name server that maps domain names to computers
 IP addresses.
Example e-mail addresses
*HJIf you do not know the full e-mail address of a person you need to reach,
*2Kyou should ask that person for the correct address. The following examples
*2 show some legal address formats.
*dFTo reach a user whose login name is
peter
 at Pundit University, you
*2$could use an e-mail address such as:
peter@
pundit.edu
GMany networks on the Internet accept addresses with only the top-level
*2Jdomain name and then locally resolve the specific subdomains for a partic-
*2Nular user. This requires that the administrators of those networks set up the
*2Hdomain name server so that each user name is unique within that domain,
*2Hand then provide a way for an incoming address of
[e-mail]
*2Ibe sent to the users particular local system, such as
[e-mail]-
*2    dit.edu
*dLOther networks on the Internet are not set up so
cleanly
 and require that
*2Ieach incoming address includes additional subdomain information. In that
*2Hcase, you could send mail to a user named
peter
 in the English Depart-
*20ment at Pundit University by using this address:
peter@
english.pundit.edu
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Address Management
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 Mail*Link Internet for PowerTalk
Internet address restrictions
*HMThe Internet addresses you type cannot include the illegal characters listed
Table 3
=. If you are sending mail across an SMTP backbone to another
Jmail system where addresses allow these characters, use the substitutions
*5    shown in
Table 3
2Copying Internet addresses to a catalog or Desktop
*YEThis section describes how to use reply addresses or other recipient
*2Kaddresses in your incoming Internet mail to build up a catalog of Internet
*2Gaddresses or create address templates for addresses you use frequently.
Zapf Dingbats
)CB: The address management techniques described in this section are
Dstandard PowerTalk methods. There is nothing unusual about managing
*2HInternet addresses except that a different address template and address
format must be used.
Table 3
)Address translations required by RFC 822
Illegal characters
Translated to:
(space)
Courier
    (underscore)
left parenthesis
right parenthesis
comma
colon
    backslash
pound sign
    at symbol
double-quote
)>    # (where
 is an integer)
    less-than
)>    # (where
 is an integer)
greater-than
)>    # (where
 is an integer)
    semicolon
)>    # (where
 is an integer)
left-bracket
)>    # (where
 is an integer)
right-bracket
)>    # (where
 is an integer)
Control characters
)>    # (where
 is an integer)
8-bit characters (value > 127)
)>    # (where
 is an integer)
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 Mail*Link Internet for PowerTalk
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2Copying Internet addresses to a catalog or Desktop
1Adding an Internet e-mail address to your catalog
*HITo drag an Internet e-mail address from the From or Recipient field of a
*2Lmail message to a personal catalog, first open the mail message. Then, open
*2>a personal catalog and drag the address to the catalog window.
    FIGURE 38
3Adding an Internet address to your personal catalog
KYou can access an address stored in your catalog by using the Find in Cata-
*2Flog command, the Find Addresses pane in a mail message, or by opening
*2Jyour catalog and dragging the entry to the Recipients field of a mail mes-
sage.
1Creating an address template from a reply address
*IKWhen you receive Internet e-mail from someone you are likely to contact in
*2Mthe future, you can create an address template for that user by dragging the
*2!address to the Macintosh Desktop.
FHw7$
JBIH$
JBIH$
JBIH$
2D@"D
"<@"D
"D@"D
D"D@"D
D"D@"D
!I=    y
AI!    A
!I=    y
AI!    A
    Helvetica
Address Management
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 Mail*Link Internet for PowerTalk
    FIGURE 39
Creating an address template
HYou can use the address stored in the template by dragging it from your
*2IDesktop to the Recipients field of a mail message, or by copying the tem-
*2.plate and moving a copy to a personal catalog.
%Creating new Internet address entries
*jIThis section shows two ways to add Internet addresses to a personal cata-
)::Copy an existing Internet address entry and then modify it
Create a new user from scratch
%Copying and modifying a catalog entry
*HLTo copy an existing Internet e-mail address entry and then modify it to cre-
*2,ate a new catalog entry, follow these steps:
Open a personal catalog.
FHw7$
JBIH$
JBIH$
JBIH$
2D@"D
"<@"D
"D@"D
D"D@"D
D"D@"D
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 Mail*Link Internet for PowerTalk
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%Creating new Internet address entries
):JSelect an entry that contains an Internet e-mail address, and then choose
*2$Duplicate in the Finder
s File menu.
    FIGURE 40
&Duplicating an existing Internet entry
):0Type the name of the new user in the Name field.
):DOpen the new entry and then change the Name field in the Electronic
Addresses window.
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Address Management
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 Mail*Link Internet for PowerTalk
):GDouble-click the name field to open the Internet address template, and
*2&enter the new user
s Internet address.
Creating a new user
*HHTo add one or more Internet e-mail addresses to a catalog, follow these
steps:
Open a personal catalog.
Create a new user.
):0Type the name of the new user in the Name field.
"2)J)
#2"`
&#)K)
D "ls
X B2$Ld
@ B"'
"2)J)
&#)K)
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ff`ffq
ff`|fa
~f``~`
bf@`ba
<f``l
ff``q
ff`na
~f`fa
`f`fa
bf@fa
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 Mail*Link Internet for PowerTalk
    Helvetica
%Creating new Internet address entries
):DOpen the new entry and select Electronic Address in the pop-up menu.
Click Add.
):BSelect PT/Internet Address in the next dialog, and then click Add.
    FIGURE 41
%Opening the Internet address template
):8Type the user
s name in the Electronic Addresses window.
):ADouble-click the INET icon to open the Internet address template.
*?/The Internet address template looks like this.
330363
3303<3
33038?
3303<0
1303#
330361
"2)J)
#2"`
&#)K)
D "ls
X B2$Ld
@ B"'
    Helvetica
Address Management
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 Mail*Link Internet for PowerTalk
    FIGURE 42
Internet Address template
):FHighlight the text in the edit field and type the appropriate address.
Close the address template.
Close the catalog entry.
 Using the Type-In Addresses pane
*YFThe Type-In Addresses pane lets you manually type the address in your
*2,mail message. To use it, follow these steps:
):FClick the Recipients button in the mail interface of any mail-enabled
*2*application to open the addressing window.
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
 Using the Type-In Addresses pane
    FIGURE 43
Opening the addressing window
):ESelect the pencil icon at the left of the window to open the Type-in
Addressing pane.
):.Select PT/Internet in the Catalog pop-up menu.
):2Type the user
s address in the Address edit field.
    FIGURE 44
The Type-In Addressing pane
):FDouble-click the name or select it and click the To button to add the
*23name to the Recipients list in your e-mail message.
Click Done.
I)H%)
!H(H!)
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Address Management
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 Mail*Link Internet for PowerTalk
Palatino
 Mail*Link Internet for PowerTalk
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    CHAPTER 6
Solving Problems
HThis chapter describes some problems you might see when using Mail*Link
*2HInternet for PowerTalk, and shows the problem reporting mechanisms used
by the software.
"PowerTalk and PT/Internet problems
*YLIf the gateway does not appear to be functioning, first check for a problem
report in the In Tray. See
PowerTalk problem reports
 on page 77
*Mail returned with
thumbs down
 indicator
*HLIf a message is returned to your Out Tray with an
 through its icon, dou-
*2Pble-click the message to open it. If one of the recipient addresses is preceded
*2Fby a
thumbs down
 icon, double-click on the thumbs-down indicator to
*27open a window containing information about the problem.
*dGA
thumbs down
 problem usually indicates either an invalid address or
*2Jinvalid message format. It can also be an indication that the message con-
*2Gtained duplicate e-mail addresses, in which case PT/Internet sends the
*2Kmessage to the first duplicated address and returns the rest to the sender
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Solving Problems
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 Mail*Link Internet for PowerTalk
Ewith the
thumbs down
 indicator. Depending on which message you see
*2Hin the problem window, either verify the recipient address or make sure
*2.that you sent the message in AppleMail format.
    FIGURE 45
(AppleMail format selected in pop-up menu
JIf you are sure that the Internet address is correct and AppleMail format
*2Fwas used, try removing the PT/Internet Service from your Key Chain by
*2Jopening the Key Chain, selecting the service, and clicking the Remove but-
*2>ton. Then, add the PT/Internet service again, as described in
Adding the
%gateway to your Key Chain
 on page 20
Zapf Dingbats
MPORTANT
= Before you remove PT/Internet, copy the contents of your In
Tray to a folder. See
Mail is deleted when you remove PT/Internet
page 76
 for related issues.
LIf the problem persists, try removing PT/Internet and then reinstalling it.
How to remove the gateway software
 on page 88
PIf the mail is still returned after you have verified the address and tried the
*2Isteps above, you should remove the PowerTalk Setup Preferences file from
*2ISystem Folder:Preferences and then add the PT/Internet service back into
*2Hthe Key Chain. If removing the PowerTalk Setup Preferences file doesn
*2-help, you might have to re-install PowerTalk.
&Internet user receives a blank message
*HKPT/Internet requires that all outgoing mail is in AppleMail format. If you
*2=need to send a message in some other format supported by the
*2Jmail-enabled application you are using, check the Multiple Formats option
*4 in the Send dialog, as shown in
    FIGURE 46
330332
330330
30330ffg
30330
30332
 0#32f`
 0330~`
 0330``
 1332b`
    )$RR
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
"PowerTalk and PT/Internet problems
    FIGURE 46
Multiple mail formats
IAs long as the AppleMail format is included, PT/Internet can forward the
*2>message. Otherwise, the recipient may receive a blank message.
7Bad Configuration displayed in the configuration window
Bad Configuration
 in the current state field of the configuration window
*2Gindicates that the information contained in the PowerTalk Setup Prefer-
*23ences file for the PT/Internet PMSAM is incorrect.
Zapf Dingbats
MPORTANT
= Before you remove PT/Internet, copy the contents of your In
Tray to a folder. See
Mail is deleted when you remove PT/Internet
page 76
 for related issues.
HTry removing the PT/Internet Service from your Key Chain by opening the
*2LKey Chain, selecting the service, and clicking the Remove button. Then, add
*2/the PT/Internet service again, as described in
Adding the gateway to your
Key Chain
 on page 20
LIf the problem persists, try removing PT/Internet and then reinstalling it.
How to remove the gateway software
 on page 88
LIf the condition still persists, you should remove the PowerTalk Setup Pref-
*2Ierences file from System Folder:Preferences and then add the PT/Internet
*2 service back into the Key Chain.
User Account field is empty
*HJIf the User Account field keeps coming up empty in the PT/Internet config-
*2Juration window, but the other required mail account fields retain the con-
*2Ifiguration data, PT/Internet might be encountering a problem interacting
with PowerTalk.
330332
330330
30330ffg
30330
30332
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 0#32f`
 0330~`
 0330``
 1332b`
P(3>>1
    HH0|<|8
8fFfd
    )$RR
    Helvetica
Solving Problems
Palatino
 Mail*Link Internet for PowerTalk
Zapf Dingbats
MPORTANT
= Before you remove PT/Internet, copy the contents of your In
Tray to a folder. See
Mail is deleted when you remove PT/Internet
page 76
 for related issues.
>Try removing the PowerTalk Setup Preferences file from System
*2KFolder:Preferences, and then restarting the Macintosh. After the Macintosh
*2Krestarts, open the Key Chain and add the PT/Internet service back into the
*2GKey Chain. This should fix the problem and PT/Internet should now work
correctly.
+Mail is deleted when you remove PT/Internet
*HJOnce you have installed a personal gateway such as Mail*Link Internet for
*2EPowerTalk in the PowerTalk Key Chain, if you subsequently remove the
*2Hgateway from the Key Chain, any mail in your In Tray that has been down-
*2Jloaded by the gateway will be deleted. We strongly advise you to copy the
*2Kcontents of your In Tray to a folder before removing any personal gateways
*2Efrom the PowerTalk Key Chain. However, if you forget to copy your In
*2HTray before removing PT/Internet, you can recover your lost messages by
following these steps:
):DOpen the
IPM Bin
 folder within the
PowerTalk Data
 folder in the
System Folder.
*>EAll of the messages are still there with blank icons and 8-digit hex
names.
):,Drag the files on top of the AppleMail icon.
*>EThe files will launch the AppleMail application and display your mes-
*2!sages, including file enclosures.
*?GIf you prefer, you can open the files within AppleMail and then choose
Save As
 in the AppleMail File menu to specify a name for each mes-
*2Ksage and restore the original type and creator. That way, the files
 icons
*2Fwill be restored and you can then open them by double-clicking on the
*2Efile. Or, you can use a file utility such as FileType
, Disk Top
*2GResEdit
 to restore the files
 original type (lttr) and creator (lap2).
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
,Gateway installation or configuration errors
,Gateway installation or configuration errors
*YHThe following messages may be displayed in alert dialogs when you close
the configuration window:
Courier
*M?You have not specified a login name. Changes will not be saved
if you continue.
+:>FClick Stop in the alert dialog to return to the configuration window.
*2DThen, enter your POP3 login name and close the configuration window
again. See
Required mail account information
 on page 22
 for details.
>You have not specified a Server. Changes will not be saved if
you continue.
+:=FClick Stop in the alert dialog to return to the configuration window.
*2FThen, enter the name of the SMTP/POP3 server in the Server field. See
Required mail account information
 on page 22
 for details.
?This gateway's file-id has changed. You must reboot the system
*..for this gateway to be activated by PowerTalk.
+:=KThis alert is informational only. After updating PT/Internet by installing
*2Ia new version, you opened the configuration dialog and closed it, as you
*4Care required to do. The next step is to restart the Macintosh. See
page 15
for details.
PowerTalk problem reports
*HEIf PT/Internet reports a correctable problem to PowerTalk, PowerTalk
*2Iwaits until you have resolved the problem before allowing PT/Internet to
continue functioning.
*dIIn general, PT/Internet reports problem conditions through the PowerTalk
*2Gproblem reporting mechanism, which causes a button to be displayed and
*2Jactivated in the top right corner of the In Tray or Out Tray, as shown in
*2    FIGURE 47
    Helvetica
Solving Problems
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 Mail*Link Internet for PowerTalk
    FIGURE 47
.Button indicating problem reports in PowerTalk
HClick the problem alert button to open a Mailbox Problems window. These
*2;are the problem reports that may be related to PT/Internet:
Courier
*L=A valid key file was not found. The gateway will not execute!
+:=EThis message means that the key file distributed with PT/Internet is
*2Heither missing or somehow corrupted. Call StarNine at [phone] to
obtain a new key file.
>Key registration failed. A Duplicate copy of this gateway may
*.;be executing in your network. The gateway will not execute!
+:=FThis message means that PT/Internet detected a duplicate copy of your
*2Egateway ID on the AppleTalk network. It
s possible that another user
*2#installed a copy of your software.
-There
s not enough free disk space available.
+:=HIf PT/Internet determines that the Macintosh has less than 2 MB of disk
*2Ispace left, it stops receiving new mail and creates this problem report.
*2AYou must free up some space before you can receive your incoming
Internet messages.
>Unable to initialize StarNine interfaces. Gateway will not be
*-    executed.
+:>FThis message is rare
 it can indicate a problem in PowerTalk. Please
*2/contact StarNine at [phone] to get help.
Unable to login.
+:=AOpen your PowerTalk Key Chain, and then open the PT/Internet ser-
*2Ivice. Check that the login name and password you specified are the right
*22ones for logging into your Internet mail account.
fFff``
f>ff``
ffdf``
rB    J^
JLa&H
PA%(@R
E>F $
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
,Gateway installation or configuration errors
IWhen you have taken the appropriate action to resolve the problem, click
*2MResolve. If you click Resolve before fixing the problem, PT/Internet is acti-
*2Fvated again and the same message will be generated again and added to
*2Hthis window. If the problem is noted more than once, it can cause Power-
*2+Talk to deactivate the PT/Internet service.
ML Test messages
*HEIf the ML Test status window shows a successful connection with SMTP
*2Cprotocol messages being exchanged, but the reply messages from the
*29SMTP/POP3 server contain a syntax error flagged with a
 error code
M(such as 501, 502, 504, 550, 551, 553), modify the default value in the host-
*2Fname field of the Send window to contain your domain name in the stan-
*2Bdard domain-name format
abc.com
. Then, execute the Send command
*2Gagain. Most SMTP systems accept the default
Testing
 hostname, but in
*2Ksome cases you need to modify this field to contain a real hostname to use
ML Test successfully.
*dAThe following messages may be displayed in ML Test alert dialogs:
Courier
ML Test unable to load driver
+:=EThis message will appear if the MacTCP driver cannot be found in the
*2GControl Panels folder within the System Folder or cannot be opened. It
*2Mcan also occur if a duplicate IP address is being used. If you are sure that
*2Ethe MacTCP software is where it should be and that you are using the
*2Gright IP address for your Macintosh, quit ML Test, increase the amount
*22of its application memory, and try the test again.
ML Test unable to open stream
+:=EQuit ML Test, increase the amount of its application memory, and try
the test again.
%ML Test unable to open TCP connection
+:=IThis condition is a result of either a bad IP address, no physical media
*2Kconnection, or if the Macintosh is connected to LocalTalk, it could be the
*2Fresult of an incorrect DDP-IP gateway setup. Check the IP address you
*2Aconfigured in the MacTCP area of the Control Panel. If this is a
*2Elegal/unused address, then check all connections and any DDP-IP gate-
*2Eway setup. If everything seems to be in order but the TCP connection
*2Dstill cannot be established, try rebooting the Macintosh and DDP-IP
gateway.
    Helvetica
Solving Problems
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 Mail*Link Internet for PowerTalk
Courier
&ML Test unable to connect to SMTP host
+:=HAn error of this sort is due to a SMTP protocol issue. Either the Macin-
*2Etosh or the other SMTP host is not responding the way that the other
machine expects.
ML Test unable to send SMTP
+:=HAn error of this sort is due to a SMTP protocol issue. Either the Macin-
*2Etosh or the other SMTP host is not responding the way that the other
machine expects.
ML Test unable to close SMTP
+:=HAn error of this sort is due to a SMTP protocol issue. Either the Macin-
*2Etosh or the other SMTP host is not responding the way that the other
*2Dmachine expects and the connection was closed from one host without
the other knowing it.
"ML Test unable to close connection
+:=DThe TCP connection was closed previously due to some other problem.
*2EThis could be a break in the physical media or one of the SMTP hosts
stopped talking.
)ML Test unable to create temporary files.
+:=IThis error happens when the disk that ML Test is running on is locked or
*2Hout of space. Unlock the disk or free some space on the disk, whichever
is needed.
ML Test unknown failure.
+:=ESome unknown error has occurred. Look at the error message displayed
*2@in the text of the window and correlate it with the error codes.
Checking the log file
*YGPT/Internet writes status and error messages to a file named Mail*Link
*24PT/INET Log. The log file is located in this folder:
*d4System Folder:Preferences:StarNine:Mail*Link PT/INET
*dPThe log file is a text file that can be opened by any application that can read
*2Ktext files, such as the TeachText application or almost any other word pro-
cessing program.
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 Mail*Link Internet for PowerTalk
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Checking the log file
IIf PT/Internet does not seem to be sending or receiving mail, you should
*2Gopen this file and check the messages. Error messages normally have an
*2.error number that helps identify the problem.
Automatic log file clearing
*HNThe log file will not grow larger than 31KB. If it reaches 31KB, a message is
*2Linserted at the top of the file and new log messages overwrite existing mes-
*2Psages starting at the top of the file. You can always locate the latest informa-
*2Btion by looking at the time stamp that precedes every log message.
*dNEach time the Macintosh system is restarted, if the log file has reached 31KB
*2Lin size, the file is moved to the Trash and the current date is appended to
*2Ithe file
s name. The old log files are deleted only when you execute the
Empty Trash command.
0Executing a connect session to generate messages
Starting PT/Internet manually
 on page 56
 for instructions on initiat-
Jing a manual connect session. If you are debugging gateway operations, it
*2Ais useful to force it to execute so you can observe the messages.
)Viewing log messages in Mail*Link Monitor
*HIPT/Internet places detailed information about the individual actions the
*4*gateway is performing in its log file
Checking the log file
 on page
)*J. Mail*Link Monitor allows you to view this detailed information as it is
Jbeing generated. This is normally used for debugging purposes to find out
*2.why the gateway is not performing as expected.
*dKTo view this debug information, launch Mail*Link Monitor. It is located in
*2Hthe Mail*Link Extras folder at the top level of the hard disk. When you
*24launch the application, it opens a window like this:
ETo expand the window to view log message, hold down the
option
 key
*2Ewhile clicking in the zoom box. The window will zoom to an 80 column
*20window that is the height of your main display.
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 Mail*Link Internet for PowerTalk
CThe log messages generated by the gateway will be displayed in the
*2Gexpanded window as the messages are being generated and written to the
*2Jlog file. This is just a temporary window on the information, and you can-
*2Knot scroll back to see previous messages. When the window becomes full, it
*2Kwill automatically scroll each time a new log message is added. To see pre-
*2<vious messages, you must open the log file, as described in
Checking the
log file
 on page 80
Error messages
*HFThe messages described in this section are among the most common that
*2Kcan appear in the log file. Lower-level messages generated by the protocol
*2Hcode are not described in this guide. Those messages usually indicate a
*2Gcommunication problem that requires resolution by the administrator or
service provider.
Courier
number
)] messages waiting up on the mail server.
HThis is a general status message reporting the number of messages to be
downloaded.
:Cannot do a send because a server to send to has not been
*.*specified. Check your preference settings.
+:=HPT/Internet cannot send outbound mail if the Server field in the config-
uration window is empty. See
Required mail account information
page 22
 for details.
CloseSMTPconnection error.
+:=BThis message indicates that PT/Internet encountered an error when
*2Bclosing the SMTP connection with the SMTP/POP3 server. This could
*2Bmean that the SMTP host went down during the connect session with
*2DPT/Internet. You can run ML Test to check the connection, or wait a
*2Iwhile and then contact the administrator or service provider if the prob-
lem persists.
DoSMTPsend error [
number
CThis message indicates that PT/Internet encountered an error while
*2@sending an outbound message to the SMTP/POP3 server. This could
*2Bmean that the SMTP host is down. You can run ML Test to check the
*2Jconnection, or wait a while and then contact the administrator or service
*2!provider if the problem persists.
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
Checking the log file
Courier
DoSMTPsend with file D.pmm[
number
IThis is an informational message indicating that PT/Internet is going to
*2Isend an outbound message. The file named is a processed mail file in the
Mail*Link PT/INET folder.
DoSMTPsend mfOpen error [
number
] on D.pmm[
number
GThis message indicates that PT/Internet encountered an error trying to
*2Fopen the processed mail file while attempting to send an outbound mes-
sage.
=Gateway can't run! The username field is empty. Please check
your preferences settings.
+:=IPT/Internet cannot send or receive mail if the User Account field in the
*4#configuration window is empty. See
Required mail account informa-
 on page 22
 for details.
<Gateway cannot run because a server to contact has not been
*.*specified. Check your preference settings.
+:=JPT/Internet cannot send or receive mail if the Server field in the config-
uration window is empty. See
Required mail account information
page 22
 for details.
4Gateway is not marked as active at current location.
+:@;PT/Internet has been deactivated in the
 menu. See
Activating
'or deactivating the gateway
 on page 26
 for details.
>Gateway will not run. Please check your preferences settings.
+:=CPT/Internet cannot send or receive mail because one or more of the
*5=required configuration parameters has not been supplied. See
Required
$mail account information
 on page 22
 for details.
Ignoring [
number
1] message(s) up on the server as mail previously
downloaded.
+:=FThis message will appear when the
Delete mail from server
 option is
*2Funchecked. It is an informational message indicating that PT/Internet
*2Gwill leave the specified number of
 (already read) messages up on
the POP3 server.
@No 'To:', 'Cc:' or 'Bcc:' address to send to... can't send mail.
+:=GPT/Internet encountered an error while reading the destination address
*2Fof a message. It
s possible that no destination address was specified.
    Helvetica
Solving Problems
Palatino
 Mail*Link Internet for PowerTalk
Courier
NOTE!!!! No reply address
+:=FThis message indicates that PT/Internet did not find a reply Internet
*2Iaddress for you. PT/Internet will send your mail, but recipients will be
*2Funable to reply to by using the Reply function. We strongly recommend
*5>that you set a reply address in the configuration window! See
Required
$mail account information
 on page 22
OpenSMTPconnection error.
+:=CThis message indicates that PT/Internet was unable to establish an
*2DSMTP connection with the SMTP/POP3 server. This could mean that the
*2DSMTP host is temporarily down. You can run ML Test to check the con-
*2Gnection, or wait a while and then contact the administrator or service
*2!provider if the problem persists.
PmmStart error opening TCP [
number
FThis message indicates that PT/Internet tried to open MacTCP and came
back with an error.
POP: No greeting!
+:=>The POP3 server didn't respond appropriately when PT/Internet
*2Hattempted to log into check for your incoming mail. The server might be
*5$down, or incorrectly specified. See
If SMTP and POP3 are supported on
different systems
 on page 23
 for related information.
POP: [
string
    ] error [
number
(POP3 errors returned by the server. The
string
 is a POP command,
"which can be one of the following:
*?EThe user name you specified in the mail account configuration is not
being accepted. See
Required mail account information
 on page 22
If SMTP and POP3 are supported on different systems
 on page 23
PASS
*>DThe password you specified in the mail account configuration is not
being accepted. See
Required mail account information
 on page 22
If SMTP and POP3 are supported on different systems
 on page 23
*>CThe software encountered an error when checking the POP3 mail box.
*2BNormally this command reports the mailbox status, such as
STAT 1
*2J123
 to indicate that there is one message of size 123 bytes. Contact the
*2"administrator or service provider.
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
Checking the log file
*>GThe software encountered an error when retrieving a mail file. Contact
*2&the administrator or service provider.
*>HThe software encountered an error when attempting to delete a mail file
*2Gfrom the POP3 server after downloading it to your In Tray. Contact the
*2"administrator or service provider.
*>BPT/Internet encountered a POP error when requesting the number of
*2Ithe last message accessed. Contact the administrator or service provider.
Courier
Reading preferences...
+:=LThis is a status message indicating that the software is reading its prefer-
ences.
Received message.
+:=HThis is just a general confirmation that PT/Internet received a message.
Numeric error codes
*HHThe following error codes can appear in the Mail*Link PT/INET log file.
*2#Error messages begin with the word
ERROR:
, followed by a descriptive
Kstring and the error number. Any further information that accompanies this
*2Cerror message will be displayed on the following line. For example:
2:12:51 PM:
ERROR: dskFulErr(-34)
getEnclosure failed
HLog messages are time stamped, as shown in this example. The error code
in this example is
1Table 4   Macintosh file system or memory errors
Error code
Description
Directory is full.
Disk is full.
No such volume.
I/O error.
File not open.
    Helvetica
Solving Problems
Palatino
 Mail*Link Internet for PowerTalk
End-of-file.
Too many files open.
File not found.
Diskette is write protected.
File is locked.
Volume is locked.
File is busy.
Duplicate filename.
+Not enough room in the heap zone of memory.
Miscellaneous memory errors.
A resource could not be found.
Table 5   AppleTalk errors
Error code
Description
-1096:
Request failed.
-1097:
Too many requests outstanding.
-1098:
Too many sockets open.
-1099:
Bad or unopened socket number.
Table 6   TCP error codes
Error code
Description
-23000:
/Unable to initialize the local network handler.
-23001:
2The manually set address is configured improperly.
-23002:
$A configuration resource is missing.
-23003:
(Not enough room in the application heap.
-23004:
DError in getting address from a server or the address is already in
use by another machine.
-23005:
:A TCPClose command was already issued so there is no more
*. data to send on this connection.
-23006:
>The total amount of data described by the WDS was either 0 or
greater than 65,535 bytes.
-23007:
.The TCP stream already has an open connection.
-23008:
'This TCP stream has no open connection.
1Table 4   Macintosh file system or memory errors
 (Continued)
Error code
Description
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
Checking the log file
-23009:
&There are already 64 TCP streams open.
-23010:
%The specified TCP stream is not open.
-23011:
9An open stream is already using this receive buffer area.
-23012:
The TCP connection went down.
-23013:
%The receive buffer area pointer is 0.
-23014:
8The RDS refers to receive buffers not owned by the user.
-23015:
/The connection came up halfway and then failed.
-23016:
<The specified command action was not completed in the speci-
fied time period.
-23017:
>A TCP connection already exists between this local IP address
*.>and the TCP port, and the specified remote IP address and TCP
port.
-23032:
<The packet is too large to send without fragmenting and the
t Fragment flag is set.
-23033:
=The destination host is not responding to address resolution
*-    requests.
-23035:
Ping of IP address failed.
-23036:
@Insufficient internal driver buffers available to fragment this
packet on send.
-23037:
=No gateway available to handle routing of packets to off-net-
work destinations.
-23041:
@The hostname field had a syntax error. The address was given in
*.Bdot notation (that is, W.X.Y.Z) and did not conform to the syntax
for an IP address.
-23042:
<The name specified cannot be found in the cache. The domain
*.8name resolver will now query the domain name server and
*-,return the answer in the callback procedure.
-23043:
?No result procedure was passed to the address translation call
*-3when the resolver must be used to find the address.
-23044:
:No name server can be found for the specified name string.
-23045:
 This domain name does not exist.
-23046:
.None of the known name servers are responding.
-23047:
-The domain name server has returned an error.
-23048:
=Not enough memory is available to issue the needed DNR query
or to build the DNR cache.
Table 6   TCP error codes
 (Continued)
Error code
Description
    Helvetica
Solving Problems
Palatino
 Mail*Link Internet for PowerTalk
"How to remove the gateway software
*YGBefore you remove PT/Internet software from a Macintosh, make sure you
*5'save the contents of your In Tray. See
Mail is deleted when you remove
PT/Internet
 on page 76
Z4 for related issues. After you copy the contents of
-your In Tray to a folder, follow these steps:
Open the Key Chain.
):DIn the Key Chain, click the PT/Internet Service item and then click
Remove.
Close the Key Chain.
*?&This causes the Macintosh to restart.
*>EWhen the Macintosh comes up, open the Key Chain again. If you see an
*2Finstalled service with no name, remove it. The Macintosh will restart
*2Dagain. When the Macintosh comes up again, the Key Chain should show
*2Hno sign of the PT/Internet service or the
empty
 service with no name.
):EInsert the Mail*Link PT/INET diskette in your Macintosh floppy drive.
):ADrag-and-drop the Mail*Link PT/INET Install script on top of the
Installer.
):CSelect
Custom Remove
 from the popup menu in the Installer window.
):#Check all items you want to remove.
    FIGURE 48
Removing PT/Internet
Click Remove.
Restart the Macintosh.
fF330
3303?
33030
33031
    JT    !$
=%%=
)BT        $
!%"!
HH 330
Palatino
 Mail*Link Internet for PowerTalk
Glossary
7-bit/8-bit characters
7The difference between 7- and 8-bit characters becomes
*.5important when sending Macintosh characters, many of
*.;which are 8-bit, to systems that use the eighth bit of for
*-2some other purpose. Characters that have an ASCII
*.9value <128 can (by definition) be represented in 7 bits.
*.6The original ASCII character set contained only 7-bit
*.7characters. Many of the standard Macintosh characters,
*.:such as
, require a full 8 bits for representation.
*.78-bit characters can have an ASCII value >127
both the
*-6Macintosh and ISO-8859-1 character sets contain 8-bit
characters. See
Macintosh character translations in the
message body
 on page 43
AppleDouble
9A file format that separates a Macintosh file
s resource
*-8fork and data fork into two files for transmission as a
*.2data stream. Some files, such as those created in
*.6Microsoft
 Word, will maintain formatting information
*.5across platforms. A non-Macintosh recipient can read
*.9the data fork only, which is present as a separate file.
About Macintosh files
 on page 38
 and
Encoding
on page 42
AppleSingle
8A file format that combines a Macintosh file
s resource
*.:fork and data fork in a single file for transmission as a
*-5data stream. AppleSingle header information contains
*.3the information needed to reconstruct the separate
*.1forks. Non-Macintosh users who receive a file in
*.3AppleSingle format must use the Single utility for
*0*extracting the data fork of the file. See
About Macin-
tosh files
 on page 38
 and
Encoding
 on page 42
. See
also
Single utility
ARPANET
7A wide area network that served as a basis for network-
*.4ing research and provided a central backbone during
*.&development of the Internet. See also
DARPA Internet
Palatino
 Mail*Link Internet for PowerTalk
binary file
]4Any Macintosh file whose file TYPE is not TEXT; for
*.2example, a compiled program, or a Microsoft
 Word
*0,file containing formatting information. See
About Mac-
intosh files
 on page 38
connect session
]8A series of actions performed by the gateway to process
and exchange mail. See
Setting connection times
page 35
 for details.
DARPA Internet
]4Defense Advanced Research Projects Agency Internet:
*.7The collection of networks and gateways, including the
*.0ARPANET, MILNET, and NSFnet that use TCP/IP pro-
*.:tocols to communicate. Also called the Internet. See also
ARPANET
MILNET
NSFnet
DDP-IP gateway
]6Datagram Delivery Protocol-Internet Protocol gateway:
*..A gateway that connects AppleTalk networks to
*..TCP/IP networks by converting a TCP/IP packet
*-4encapsulated in AppleTalk
s Datagram Delivery Proto-
*.5col (DDP) to Ethernet or Token Ring format, and vice
*.6versa. Required if the Macintosh TCP/IP connection is
on LocalTalk.
dial-up IP connection
]7This term is shorthand for a modem connection to an IP
*.6host using any one of the commercially available SLIP
*.4or PPP software packages for the Macintosh, such as
InterSLIP
 or MacPPP
domain name resolver
]3Software used by the domain name system to request
*.4information from domain name servers and decode the
returned data.
domain name server
]/Software used by the domain name system to map
*0(domain names to Internet addresses. See
Choosing
]&how name resolution occurs
 on page 46
domain name system
]6An Internet service for mapping a name to an Internet
address. See
Choosing how name resolution occurs
on page 46
e-mail
]0The standard abbreviation for
electronic mail.
Ethernet
]9A high-speed local area network that consists of a cable
*.4technology and a series of communication protocols.
*.7The hardware (cable) provides the physical link to con-
nect systems together.
]7File Transfer Protocol: A protocol in the TCP/IP proto-
*-4col suite for transferring files across an internet.
Palatino
 Mail*Link Internet for PowerTalk
5Internet Control Message Protocol: A protocol in the
*.4TCP/IP protocol suite that hosts and gateways on an
*.;internet use to inform each other of error conditions. See
Turning off the ping command
 on page 47
Internet
6This term refers to the world-wide system of intercon-
*.6nected networks running the
Internet Protocol
 (IP).
*.    See also
Internet address
Internet address
:This can refer to a system
s IP address (a 4-byte number,
*.6of which the
network number,
 between 1 and 3 bytes,
*.3was acquired from the Network Information Center).
*-5When used to refer to an e-mail Internet address, it
*.5refers to the system of Internet domains, which were
*.%developed to simplify mail addresses.
7Internet Protocol: One of the fundamental protocols in
*.9the TCP/IP protocol suite, IP is responsible for sending
data across multiple networks.
7International Standards Organization: An international
*.8body that specifies network protocol standards. The ISO
*.1developed the Open Systems Interconnection (OSI)
model. See also
    LocalTalk
3A system of cables, cable extenders, and connector
*.7boxes that link computers and peripheral devices in an
AppleTalk network system.
MacTCP
5MacTCP is software from Apple Computer, Inc. for con-
*-2necting a Macintosh computer to a TCP/IP network.
Checking the IP connection
 on page 17
MILNET
-MILitary NETwork: A wide area network on the
*-5DARPA Internet that provides network service to mili-
tary installations. See also
DARPA Internet
6Multipurpose Internet Mail Extensions (MIME) is a new
*.9standard for Internet mail formats. It uses headers that
*.7describe the character set and content type of the mes-
*.5sage, and provides a series of extensions to the way
*.2Internet mail is formatted, including support for
*.4rich-text format, binary attachments, multipart mes-
*0%sages, images, sound, and video. See
About MIME
page 39
network administration
1Management of the software and hardware that con-
*-8nects computers in a network. This task includes assign-
*.9ing addresses to devices, maintaining network data files
*.4across the network, and setting up internet routing.
Palatino
 Mail*Link Internet for PowerTalk
NSFnet
]1National Science Foundation NETwork: A wide area
*.4network on the DARPA Internet that provides network
*..service to the scientific community. See also
DARPA
Internet
]4Open Systems Interconnection model: A 7-layer refer-
*.0ence model developed by the ISO that is used to
*.&describe network systems architecture.
Packet
])A unit of data transmitted on a network.
PACKIT
]6A format in which multiple files are compacted into a
single file. See
Multiple file enclosures
 on page 41
]7Post Office Protocol (POP) is a protocol for receiving
*.1and managing incoming mail. The gateway uses POP
*.3Version 3 (POP3) to access the POP server and down-
load your mail. See
If SMTP and POP3 are supported
] on different systems
 on page 23
]8Point-to-Point Protocol. A protocol for maintaining dis-
*.-continuous TCP/IP connections via high-speed
modems.
protocol
]7 A set of rules that computers must follow to exchange
data over a network.
]7Request for Comments: A series of technical notes used
*.8by the Internet community that contain reports of work,
*-'proposals, and protocol specifications.
RFC 822
]:The Internet standard for dealing with mail is defined in
*-6this RFC. It defines the most widespread and commonly
*.6understood message format in use on the Internet, con-
*.4sisting of standard headers and a message body. See
Macintosh character translations in the message body
on page 43
 and
Internet address restrictions
 on page
RFC 1341
]6The MIME standard for dealing with mail is defined in
this RFC. See also
route
];The path that e-mail (or any network traffic) takes to get
from source to destination.
server
]6 A program running on a host that offers a service to
*.7other hosts on the network. For instance, a POP server
*.5provides access to Internet mail accounts. Computers
*.7that run server programs are often referred to as serv-
ers. See also
domain name server
 POP server
service provider
]7Any one of the companies that provides Internet access
as a commercial service.
Palatino
 Mail*Link Internet for PowerTalk
SINGLE
 utility
5A Unix utility distributed by StarNine Technologies,
*.3Inc. as source code in the C programming language.
*.9Unix users can compile the utility and use it to extract
*.9the data fork from a file enclosure received in AppleSin-
gle or AppleDouble format.
:Serial Line Internet Protocol. A protocol for maintaining
*.0discontinuous TCP/IP connections via high-speed
modems.
1Simple Mail Transfer Protocol: A protocol in the
*-8TCP/IP protocol suite that allows electronic mail to be
*.6transferred across an internet. SMTP and UUCP are the
*.5most common transport agents for e-mail on the Inter-
*0    net. See
If SMTP and POP3 are supported on different
systems
 on page 23
subnet address
6A technique that allows multiple physical networks to
*.(share the same internet network address.
subnet mask
:Software used to select bits from an internet address for
subnet addressing.
6Transmission Control Protocol: One of the fundamental
*.5protocols in the TCP/IP protocol suite, TCP provides
*.8for the reliable exchange of data between two processes.
    text file
5Any Macintosh file whose file TYPE is TEXT; for exam-
*0(ple, any file saved as
Text Only.
 See
About Macin-
tosh files
 on page 38
UUDECODE
UUENCODE
4An encoding and decoding method originally used for
*.3UUCP mail and widely supported in gateways connect-
*.9ing to the Internet. For Macintosh or PC recipients, the
*.5receiving gateway must decode the file. Unix systems
*-;have the uudecode utility readily available for explicitly
decoding an enclosure. See
Encoding
 on page 42
Palatino
 Mail*Link Internet for PowerTalk
Palatino
 Mail*Link Internet for PowerTalk
Index
    Helvetica
About this guide
Access code, key chain
account on POP server
activating the gateway
after configuration
after turning off
"adding information to RFC headers
address record format
address resolution see name
resolution
    Addresses
adding to catalog
configuring your real name
configuring your reply address
Domains
    examples
Find Address
Find in Catalog
how to create an address
+9.    template
Internet address format
Internet address restrictions
Internet address template
real name field
using the addressing pane
working with Internet
addresses
your Internet address
append text files to body
AppleDouble
MIME
    AppleMail
default reader
example message
format required
AppleSingle
MIME
AppleSingle-uuencode
    AppleTalk
registration of gateway ID
Application file enclosures
Palatino
 Mail*Link Internet for PowerTalk
    Helvetica
Bad Configuration
Balloon help
Base 64 MIME encoding
Binary files
described
methods of encoding
Binhex 4.0
blank message received
adding a message body footer
see also Signature
translating 8-bit characters
business card, StarNine
Buttons
alert button
Connect Now
keyboard shortcuts
opening PowerTalk problem
reports
Catalog
adding an Internet address
creating a new user
creating an entry by copying a
user
Characters
8-bit characters in Macintosh
files
garbage characters in messages
illegal in Internet addresses
ISO-8859-1 representation
 translating 8-bit characters in
message body text
translation methods
Clearing log file
Close window and reboot
Codes in the log file
Command timeouts on TCP/IP
network
Compression methods
Configuration
activating
basic options
error messages
expert options
file enclosure handling
minimal requirements
opening configuration window
saving changes
verifying
see also Preferences
Connect interval
+9.    defaults
modifying
Connect Now button
when Not Loaded
Connect session, defined
Connections
checking IP connection
dialup to a service provider
manual connections, how to
"practical uses on a local network
    problems
putting outbound mail on hold
recommended for dial-ups
    required
scheduled gateway with dial-up
connection
see also TCP/IP
Control Panels, MacTCP
conventions in this guide
Current State
o    Customize
Download All Messages
required components
Customizing RFC 822 headers
Datafork Only
MIME
Datafork Only
uuencode
date, appended to log file
Datestamps
Palatino
 Mail*Link Internet for PowerTalk
determining how calculated in
gateway
 header line
 header line
 On first
Received
 header line
When downloaded by gateway
deactivating the gateway
Defaults
AppleMail reader
connect intervals
downloading and deleting
messages from POP
enclosure handing settings
headers/footers
SMTP/TCP network
parameters
Delete mail from server option
deleting old log files
Desktop, address templates
Dial-up IP see TCP/IP
different systems for SMTP and
Disk space
PowerTalk problem report
required for gateway function
domain name server
configured in MacTCP
name resolution options
Domain name system
Domains, defined
DOS filename extension mapping
Downloading messages
default behavior
disk space issues
Installer option
performance issues
without deleting from the POP
server
duplicate copies of a gateway
    Helvetica
*1!8-bit character translations and
encodings
8-bit characters in body text
Enclosures
changing settings for specific
sites
default settings
!how multiple file enclosures are
handled
"issues related to Macintosh files
 limiting the size of enclosures
methods for compressing files
methods for encoding binary
files
 translations based on file type
using MIME encoding
see also Formats
error messages
    Ethernet
Examples
activating the configured
gateway
adding an Internet address to
your catalog
adding service to Key Chain
copying and modifying an
Internet catalog entry
creating a new user with an
Internet address
creating an address template
from a reply address
custom install
deactivating the gateway
temporarily
dial-up IP connection,
recommended way
easy install
 entering an Internet address in
outbound mail
MacTCP configuration
ML Test
Palatino
 Mail*Link Internet for PowerTalk
required configuration data
scheduling the gateway with a
dial-up connection
selecting a mail reader
sending a test message through
the gateway
    updating
using the Internet address
+9-    template
existing messages, downloading
+:.    from POP
Expert options
Extension mapping
!Extensions, see System extensions
Extras folder
    Helvetica
File enclosures, see Enclosures
File types, Macintosh files
#file-ID, requirements for updating
!filename extensions, mapped from
file type
Finder Special menu-I
m at
Folders
Mail*Link Extras
Preferences:StarNine:Mail*Link
PT/INET
System
$Forks, structure of Macintosh files
Formats
AppleDouble
MIME
AppleMail for outgoing
+9.    messages
AppleSingle
MIME
AppleSingle-uuencode
Binhex 4.0
Datafork Only
MIME
Datafork Only
uuencode
Internet addresses
ISO-8859-1
ISO-8859-1-MIME (body)
MacBinary
uuencode
MIME
MX records
PACKIT
Plain Text
MIME
Quoted-Printable
ISO-8859-1-MIME (body)
Quoted-Printable
ISO-8859-1-MIME
(enclosure text)
Quoted-Printable-MIME (body)
Quoted-Printable-MIME
(enclosure text)
RFC 822->987 USA
Transparent 8-bit
Gateway
configuration window
DDP-IP gateway on LocalTalk
Genesis
*1"Handling outgoing file enclosures
o    Hostnames
domain name server in MacTCP
how IP addresses are obtained
 POP server on a separate system
SMTP host and POP server on
same system
SMTP host in ML Test
Hosts file
ICMP ping
icons
magnifying glass
mapped to DOS filename
extensions
pencil
Palatino
 Mail*Link Internet for PowerTalk
In Tray
opening a test message
installation
Installer options
    updating
using Installer
Installer options
customize
Download All Messages
Internet address, see Addresses
Internet mail server, defined
IP see TCP/IP
ISO-8859-1
    see also
Quoted-Printable-ISO-8859-1
-MIME
ISO-8859-1-MIME (body)
    Helvetica
Keep as separate files
    Key Chain
adding PT/Internet
opening
opening gateway configuration
window
Key file
error conditions
see also AppleTalk
#Keyboard shortcuts, in Preferences
Limit total enclosure size
Loaded
LocalTalk
log file
date appended
    deleting
    location
maximum size
time stamps
MacBinary
uuencode
MacMIME
MacTCP
Control Panel
Hosts file
verifying the configuration
magnifying glass icon
Mail*Link Extras
Mail*Link Monitor
in Preferences
intended use
monitoring gateway schedule
relation to gateway
status window
using with dial-up connections
 Mapping DOS filename extensions
to Mac icons
Message body
translating Macintosh
characters
ML Test
error codes
error messages
launching
Send
sending a test message
using
MX record format
Name resolution
MacTCP Only
MacTCP then StarNine
StarNine Only
StarNine then MacTCP
Network administrator required
Network connections
 Network Information Center (NIC)
domain name authority and
obtaining RFCs
Not Loaded
 header line
 header line
Palatino
 Mail*Link Internet for PowerTalk
 On first
Received
 header line
    Helvetica
PACKIT
PCs, filename mapping
Ping host before opening
connection
PMSAM, defined
configuring POP hostname if
different from SMTP
*.    hostname
configuring user account
information
mail account
obtaining a server
server hostname
popper
$Post Office Protocol Version 3, see
    PowerTalk
creating gateway service
opening Key Chain
problem reports
see also Requirements
PPP see TCP/IP
Preferences
Connection
Enclosures
Header Details
keyboard shortcuts
    location
    SMTP/TCP
Problems
bad configuration status
configuration errors
mail returned
thumbs down
reported in PowerTalk
reported in the log file
User Account information
disappears
user receives blank message
with the network connection
Quoted-Printable
ISO-8859-1-MIME (body)
Quoted-Printable
ISO-8859-1-MIME (enclosure
text)
Quoted-Printable-MIME (body)
o!Quoted-Printable-MIME (enclosure
text)
Real Name
Reply address
Requirements
disk space
IP connection
Macintosh
POP mail account
PowerTalk, when updating a
service
SMTP host
System 7 Pro
o    Resources
+9.    location
822, header format defined
header additions
RFC 822->987 USA
Service provider, recommended
way to connect
Session
Signatures
o#Simple Mail Transfer Protocol, see
SLIP see TCP/IP
checking your connection
configuring the name of the
SMTP host
error conditions
    hostname
network parameters
protocol messages
Palatino
 Mail*Link Internet for PowerTalk
sending a test message
Standard connect session
StarNine
business card
folder contents
State
bad configuration
close window and reboot
genesis
loaded
not loaded
Support Info
System extensions
Mail*Link PT/INET
System Folder
Control Panels
Extensions
Preferences, StarNine
System requirements see
Requirements
    Helvetica
TCP/IP
checking your connection
dial-up connection with
gateway scheduling
dial-up connections with
manual connect
Name Resolver
network parameters
Ping host before opening
connection
reliable connections
Simple Mail Transfer Protocol
(SMTP)
TCP Command timeouts
warning about terminating
dial-up connections
Transparent 8-bit
troubleshooting, see Problems
turning off the gateway
Updating Mail*Link PT/Internet
User Account
*1 Verifying gateway configuration
When downloaded by gateway
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